Smart Features That Power Every PRIME SQUAD AI Agent

Smart Features That Power Every PRIME SQUAD AI Agent

Pre-built, fully managed, and always improving engineered to handle your calls, customers, and workflows effortlessly.

Pre-built, fully managed, and always improving — engineered to handle your calls, customers, and workflows effortlessly.

Call Answering & Greeting

Professionally greets every caller with your branded introduction, ensuring a consistent and welcoming first impression.

Call Answering & Greeting

Professionally greets every caller with your branded introduction, ensuring a consistent and welcoming first impression.

Call Answering & Greeting

Professionally greets every caller with your branded introduction, ensuring a consistent and welcoming first impression.

Call Transfer & Routing

Intelligently identifies caller intent and routes them to the correct department, person, or agent without delays.

Call Transfer & Routing

Intelligently identifies caller intent and routes them to the correct department, person, or agent without delays.

Call Transfer & Routing

Intelligently identifies caller intent and routes them to the correct department, person, or agent without delays.

Take a Message

Captures important messages when no one is available and instantly forwards them to your preferred channel.

Take a Message

Captures important messages when no one is available and instantly forwards them to your preferred channel.

Take a Message

Captures important messages when no one is available and instantly forwards them to your preferred channel.

Multiple Call Handling

Manages several incoming calls simultaneously—eliminating wait times, missed calls, and customer frustration.

Multiple Call Handling

Manages several incoming calls simultaneously—eliminating wait times, missed calls, and customer frustration.

Multiple Call Handling

Manages several incoming calls simultaneously—eliminating wait times, missed calls, and customer frustration.

Available 24/7

Provides uninterrupted coverage around the clock so your business never misses an opportunity or customer request.

Available 24/7

Provides uninterrupted coverage around the clock so your business never misses an opportunity or customer request.

Available 24/7

Provides uninterrupted coverage around the clock so your business never misses an opportunity or customer request.

Outbound Calling

Initiates proactive follow-ups, confirmations, reactivations, or outreach campaigns on behalf of your business.

Outbound Calling

Initiates proactive follow-ups, confirmations, reactivations, or outreach campaigns on behalf of your business.

Outbound Calling

Initiates proactive follow-ups, confirmations, reactivations, or outreach campaigns on behalf of your business.

Multi-Language Support

Speaks and understands over 20 languages, delivering personalized experiences for global and diverse audiences.

Multi-Language Support

Speaks and understands over 20 languages, delivering personalized experiences for global and diverse audiences.

Multi-Language Support

Speaks and understands over 20 languages, delivering personalized experiences for global and diverse audiences.

Human Handoff Option

Seamlessly transfers conversations to a live staff member when human assistance is required, maintaining full context.

Human Handoff Option

Seamlessly transfers conversations to a live staff member when human assistance is required, maintaining full context.

Human Handoff Option

Seamlessly transfers conversations to a live staff member when human assistance is required, maintaining full context.

Scheduling

Books, modifies, or cancels appointments based on live availability—reducing scheduling conflicts and no-shows.

Scheduling

Books, modifies, or cancels appointments based on live availability—reducing scheduling conflicts and no-shows.

Scheduling

Books, modifies, or cancels appointments based on live availability—reducing scheduling conflicts and no-shows.

Schedule a Callback Request

Allows callers to request a convenient callback time—ensuring missed calls turn into qualified follow-ups.

Schedule a Callback Request

Allows callers to request a convenient callback time—ensuring missed calls turn into qualified follow-ups.

Schedule a Callback Request

Allows callers to request a convenient callback time—ensuring missed calls turn into qualified follow-ups.

SMS Text Messaging

Sends confirmations, reminders, and quick follow-ups via SMS, keeping customers informed instantly.

SMS Text Messaging

Sends confirmations, reminders, and quick follow-ups via SMS, keeping customers informed instantly.

SMS Text Messaging

Sends confirmations, reminders, and quick follow-ups via SMS, keeping customers informed instantly.

Call Summary Notification

Delivers detailed call summaries with key outcomes and next actions directly to your CRM, email, or Slack channel.

Call Summary Notification

Delivers detailed call summaries with key outcomes and next actions directly to your CRM, email, or Slack channel.

Call Summary Notification

Delivers detailed call summaries with key outcomes and next actions directly to your CRM, email, or Slack channel.

CRM Friendly

Automatically updates your CRM (HubSpot, GoHighLevel, Airtable, Salesforce) with new contacts, notes, and activities.

CRM Friendly

Automatically updates your CRM (HubSpot, GoHighLevel, Airtable, Salesforce) with new contacts, notes, and activities.

CRM Friendly

Automatically updates your CRM (HubSpot, GoHighLevel, Airtable, Salesforce) with new contacts, notes, and activities.

Contact Information Collection

Gathers caller details—name, phone, email, and inquiry type—and securely stores them for future follow-up.

Contact Information Collection

Gathers caller details—name, phone, email, and inquiry type—and securely stores them for future follow-up.

Contact Information Collection

Gathers caller details—name, phone, email, and inquiry type—and securely stores them for future follow-up.

Request Payments

Initiates payment links or deposit requests during calls, simplifying transactions and speeding up revenue collection.

Request Payments

Initiates payment links or deposit requests during calls, simplifying transactions and speeding up revenue collection.

Request Payments

Initiates payment links or deposit requests during calls, simplifying transactions and speeding up revenue collection.

Evaluation Scoring

Scores each interaction based on lead quality, satisfaction, or outcome criteria to support performance tracking.

Evaluation Scoring

Scores each interaction based on lead quality, satisfaction, or outcome criteria to support performance tracking.

Evaluation Scoring

Scores each interaction based on lead quality, satisfaction, or outcome criteria to support performance tracking.

Call Logs & Transcripts

Records all conversations, timestamps, and outcomes with searchable transcripts for quality monitoring and insights.

Call Logs & Transcripts

Records all conversations, timestamps, and outcomes with searchable transcripts for quality monitoring and insights.

Call Logs & Transcripts

Records all conversations, timestamps, and outcomes with searchable transcripts for quality monitoring and insights.

Customer Memory

Remembers past interactions, preferences, and history—creating personalized and context-aware conversations every time.

Customer Memory

Remembers past interactions, preferences, and history—creating personalized and context-aware conversations every time.

Customer Memory

Remembers past interactions, preferences, and history—creating personalized and context-aware conversations every time.

Email Summary to Customer

Sends a professional follow-up email summarizing the call, next steps, or appointment details for complete transparency.

Email Summary to Customer

Sends a professional follow-up email summarizing the call, next steps, or appointment details for complete transparency.

Email Summary to Customer

Sends a professional follow-up email summarizing the call, next steps, or appointment details for complete transparency.

Shopify Integration

Looks up orders, checks inventory, creates draft orders, and sends secure checkout links—right from the call.

Shopify Integration

Looks up orders, checks inventory, creates draft orders, and sends secure checkout links—right from the call.

Shopify Integration

Looks up orders, checks inventory, creates draft orders, and sends secure checkout links—right from the call.

Sentiment Analysis

Detects customer tone and emotion in real time to measure satisfaction and guide smarter follow-ups.

Sentiment Analysis

Detects customer tone and emotion in real time to measure satisfaction and guide smarter follow-ups.

Sentiment Analysis

Detects customer tone and emotion in real time to measure satisfaction and guide smarter follow-ups.

Squad in Action

Squad in Action

Experience PRIME SQUAD AI agents in real-world conversations. These demos show how your AI agents interact with customers, leads, and team members confidently, professionally, and always on brand.

Experience PRIME SQUAD AI agents in real-world conversations. These demos show how your AI agents interact with customers, leads, and team members confidently, professionally, and always on brand.

Post-Sales Feedback Specialist

Listen to Marlene capture feedback from a guest who recently stayed at Coastal Pearl Resort & Spa.

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Customer Reactivation Specialist

Listen to Aria reconnect with a past customer and reignite their interest in a new service offer.

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Sales Lead Qualifying Specialist

Listen to Caleb qualify a new sales lead generated from a solar panel Facebook campaign.

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Sales Order Collection Specialist

Hear Emelie guide a new lead through a detailed conversation to understand their home-buying needs.

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YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Have Questions?
Have Questions?
Have Questions?

Talk to Leo, our AI Sales Inquiry Specialist.

Talk to Leo, our AI Sales Inquiry Specialist.

Talk to Leo, our AI Sales Inquiry Specialist.

Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.

Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.

Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.