CUSTOMER
CUSTOMER
SUPPORT
SUPPORT
SQUAD
SQUAD

Your 24/7 Team for Answering Questions and Resolving Issues

The Customer Support Squad is your fully managed AI frontline, answering questions, guiding users through troubleshooting, and resolving issues 24/7. These agents reduce ticket volume, cut wait times, and keep your team focused by handling routine support around the clock.

The Customer Support Squad is your fully managed AI frontline, answering questions, guiding users through troubleshooting, and resolving issues 24/7. These agents reduce ticket volume, cut wait times, and keep your team focused by handling routine support around the clock.

Resolve tickets 3× faster

Automate inquiry handling and FAQs, ensuring customers get instant answers around the clock.

Boost customer satisfaction by up to 70%

Deliver consistent, polite, and accurate responses that build trust and long-term loyalty.

Reduce support workload by over 50%

Let AI agents handle routine calls and messages so your team can focus on high-priority issues.

Resolve tickets 3× faster

Automate inquiry handling and FAQs, ensuring customers get instant answers around the clock.

Boost customer satisfaction by up to 70%

Deliver consistent, polite, and accurate responses that build trust and long-term loyalty.

Reduce support workload by over 50%

Let AI agents handle routine calls and messages so your team can focus on high-priority issues.

Resolve tickets 3× faster

Automate inquiry handling and FAQs, ensuring customers get instant answers around the clock.

Boost customer satisfaction by up to 70%

Deliver consistent, polite, and accurate responses that build trust and long-term loyalty.

Reduce support workload by over 50%

Let AI agents handle routine calls and messages so your team can focus on high-priority issues.

technical-support-specialist
TECHNICAL
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
SUPPORT
SPECIALIST
SPECIALIST
SPECIALIST

Sarah

Your AI Technical Support Specialist — built to handle common troubleshooting questions, product setup guidance, and system diagnostics, freeing your team to focus on advanced cases.

I’m Sarah — the AI support agent who calmly guides your customers through common questions and non-technical issues. I’m always available, always polite, and always focused on giving clear, helpful answers. I make sure your customers feel heard, supported, and satisfied — without the wait or handoff.

My personality:

Polite, calm, clear, knowledgeable, and customer-first

Technical Support Specialist

My tasks

Answer Incoming Support Calls

Responds promptly and professionally to customer inquiries about products, orders, or account issues.

Answer Incoming Support Calls

Responds promptly and professionally to customer inquiries about products, orders, or account issues.

Answer Incoming Support Calls

Responds promptly and professionally to customer inquiries about products, orders, or account issues.

Identify Caller Needs

Quickly understands the nature of the inquiry using intent cues, keywords, or customer history.

Identify Caller Needs

Quickly understands the nature of the inquiry using intent cues, keywords, or customer history.

Identify Caller Needs

Quickly understands the nature of the inquiry using intent cues, keywords, or customer history.

Handle High Inbound Call Volumes

Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.

Handle High Inbound Call Volumes

Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.

Handle High Inbound Call Volumes

Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.

Support Shopify Orders & Accounts

Looks up orders, shipping status, and account details directly in Shopify; assists with returns, exchanges, and discounts.

Support Shopify Orders & Accounts

Looks up orders, shipping status, and account details directly in Shopify; assists with returns, exchanges, and discounts.

Support Shopify Orders & Accounts

Looks up orders, shipping status, and account details directly in Shopify; assists with returns, exchanges, and discounts.

Route Complex Cases Efficiently

Transfers unresolved or technical issues to the right team or specialist (e.g., Troubleshooting or Technical Support).

Route Complex Cases Efficiently

Transfers unresolved or technical issues to the right team or specialist (e.g., Troubleshooting or Technical Support).

Route Complex Cases Efficiently

Transfers unresolved or technical issues to the right team or specialist (e.g., Troubleshooting or Technical Support).

Provide Product or Service Information

Answers common questions about products and services, explains policies, warranty details, and other support-related information.

Provide Product or Service Information

Answers common questions about products and services, explains policies, warranty details, and other support-related information.

Provide Product or Service Information

Answers common questions about products and services, explains policies, warranty details, and other support-related information.

Send Support Summary Email

Sends a recap of the conversation, next steps, or case reference details for customer clarity.

Send Support Summary Email

Sends a recap of the conversation, next steps, or case reference details for customer clarity.

Send Support Summary Email

Sends a recap of the conversation, next steps, or case reference details for customer clarity.

Create Help Desk Tickets

Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.

Create Help Desk Tickets

Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.

Create Help Desk Tickets

Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.

Update CRM or Ticketing System

Logs issue type, resolution notes, and follow-up status for accurate case tracking.

Update CRM or Ticketing System

Logs issue type, resolution notes, and follow-up status for accurate case tracking.

Update CRM or Ticketing System

Logs issue type, resolution notes, and follow-up status for accurate case tracking.

Log Call Details

Summarizes call outcomes and records key details for reporting and performance tracking.

Log Call Details

Summarizes call outcomes and records key details for reporting and performance tracking.

Log Call Details

Summarizes call outcomes and records key details for reporting and performance tracking.

Supported integrations

Airtable

Airtable

Stores structured call data and integrates with automated workflows.

Airtable

Freshworks

Logs calls, creates tickets, and tracks customer interactions

GoHighLevel CRM

GoHighLevel

Syncs contacts, forms and engagement activity with your CRM pipeline.

hubspot crm

HubSpot

Syncs contacts, forms and engagement activity with your CRM pipeline.

Shopify

Shopify

Captures customer orders and syncs call data with your store.

Twilio

Twilio

Handles voice routing, call recording, and phone number management.

Airtable

Zendesk

Creates and updates support tickets directly from customer calls.

We support integrations with other online services that provide API access. Additional charges will apply.

Agent customization

Bilingual or Multilingual Support

Configure your agent to converse fluently in multiple languages.

ADDITIONAL

Bilingual or Multilingual Support

Configure your agent to converse fluently in multiple languages.

ADDITIONAL

Bilingual or Multilingual Support

Configure your agent to converse fluently in multiple languages.

ADDITIONAL

Personalized Geeting Scripts

Custom greetings aligned with your business tone and brand.

INCLUDED

Personalized Geeting Scripts

Custom greetings aligned with your business tone and brand.

INCLUDED

Personalized Geeting Scripts

Custom greetings aligned with your business tone and brand.

INCLUDED

Warm or Cold Transfer Preferences

Define how and when calls are handed off to your team or AI agent.

INCLUDED

Warm or Cold Transfer Preferences

Define how and when calls are handed off to your team or AI agent.

INCLUDED

Warm or Cold Transfer Preferences

Define how and when calls are handed off to your team or AI agent.

INCLUDED

Shopify Integration Setup

Connect your Shopify store to access order details, process returns, and handle account or product inquiries.

INCLUDED

Shopify Integration Setup

Connect your Shopify store to access order details, process returns, and handle account or product inquiries.

INCLUDED

Shopify Integration Setup

Connect your Shopify store to access order details, process returns, and handle account or product inquiries.

INCLUDED

Ticket Escalation Rules

Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.

INCLUDED

Ticket Escalation Rules

Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.

INCLUDED

Ticket Escalation Rules

Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.

INCLUDED

Help Desk Ticket Creation

Create support ticket in help desk system when an issue remains unresolved.

INCLUDED

Help Desk Ticket Creation

Create support ticket in help desk system when an issue remains unresolved.

INCLUDED

Help Desk Ticket Creation

Create support ticket in help desk system when an issue remains unresolved.

INCLUDED

Post-Call Summary Email Template

Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.

INCLUDED

Post-Call Summary Email Template

Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.

INCLUDED

Post-Call Summary Email Template

Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.

INCLUDED

Agent Profile Customization

Choose your agent’s name, accent, and tone to fit your brand identity.

INCLUDED

Agent Profile Customization

Choose your agent’s name, accent, and tone to fit your brand identity.

INCLUDED

Agent Profile Customization

Choose your agent’s name, accent, and tone to fit your brand identity.

INCLUDED

AI Avatar Image Generation

Create a unique virtual identity of your agent for your website and marketing.

ADDITIONAL

AI Avatar Image Generation

Create a unique virtual identity of your agent for your website and marketing.

ADDITIONAL

AI Avatar Image Generation

Create a unique virtual identity of your agent for your website and marketing.

ADDITIONAL

Personal Voice Cloning & Integration

Use your own cloned voice for more personalized experience.

ADDITIONAL

Personal Voice Cloning & Integration

Use your own cloned voice for more personalized experience.

ADDITIONAL

Personal Voice Cloning & Integration

Use your own cloned voice for more personalized experience.

ADDITIONAL

Language support

plus 20 other languages support

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Language support

plus 20 other languages support

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Language support

plus 20 other languages support

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

troubleshooting-specialist
TROUBLE
TROUBLE
TROUBLE
SHOOTING
SHOOTING
SHOOTING
SPECIALIST
SPECIALIST
SPECIALIST

William

Your AI Troubleshooting Specialist — trained to handle detailed technical or service-related problems, provide real-time diagnostics, and walk customers through step-by-step solutions before escalating to your team.

I’m William — your AI troubleshooting agent. I walk customers through technical issues, device problems, or setup questions in a clear and calm manner. Whether it’s connection issues, software errors, or how-to confusion, I follow structured support flows to get to the root of the problem and guide your customers to a resolution — no ticket needed.

My personality:

Patient, logical, calm, instructional, and support-focused

Troubleshooting Specialist

My tasks

Receive Escalated Technical Calls

Handles complex issues transferred from Technical Support or front-line agents.

Receive Escalated Technical Calls

Handles complex issues transferred from Technical Support or front-line agents.

Receive Escalated Technical Calls

Handles complex issues transferred from Technical Support or front-line agents.

Greet Callers Warmly

Welcomes callers in a friendly tone and their preferred language.

Greet Callers Warmly

Welcomes callers in a friendly tone and their preferred language.

Greet Callers Warmly

Welcomes callers in a friendly tone and their preferred language.

Diagnose Product or System Issues

Identifies root causes of errors, outages, or malfunctioning components.

Diagnose Product or System Issues

Identifies root causes of errors, outages, or malfunctioning components.

Diagnose Product or System Issues

Identifies root causes of errors, outages, or malfunctioning components.

Guide Step-by-Step Troubleshooting

Walks customers through detailed resolution processes for both hardware and software issues.

Guide Step-by-Step Troubleshooting

Walks customers through detailed resolution processes for both hardware and software issues.

Guide Step-by-Step Troubleshooting

Walks customers through detailed resolution processes for both hardware and software issues.

Handle High Inbound Call Volumes

Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.

Handle High Inbound Call Volumes

Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.

Handle High Inbound Call Volumes

Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.

Escalate Unresolved Problems

Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.

Escalate Unresolved Problems

Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.

Escalate Unresolved Problems

Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.

Verify Fix Effectiveness

Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.

Verify Fix Effectiveness

Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.

Verify Fix Effectiveness

Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.

Send Troubleshooting Summary Email

Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.

Send Troubleshooting Summary Email

Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.

Send Troubleshooting Summary Email

Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.

Create Help Desk Tickets

Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.

Create Help Desk Tickets

Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.

Create Help Desk Tickets

Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.

Update CRM or Ticketing System

Logs issue type, resolution notes, and follow-up status for accurate case tracking.

Update CRM or Ticketing System

Logs issue type, resolution notes, and follow-up status for accurate case tracking.

Update CRM or Ticketing System

Logs issue type, resolution notes, and follow-up status for accurate case tracking.

Log Call Details

Summarizes call outcomes and records key details for reporting and performance tracking.

Log Call Details

Summarizes call outcomes and records key details for reporting and performance tracking.

Log Call Details

Summarizes call outcomes and records key details for reporting and performance tracking.

Supported integrations

Airtable

Airtable

Stores structured call data and integrates with automated workflows.

Airtable

Freshworks

Logs calls, creates tickets, and tracks customer interactions

GoHighLevel CRM

GoHighLevel

Syncs contacts, forms and engagement activity with your CRM pipeline.

hubspot crm

HubSpot

Syncs contacts, forms and engagement activity with your CRM pipeline.

Twilio

Twilio

Handles voice routing, call recording, and phone number management.

Airtable

Zendesk

Creates and updates support tickets directly from customer calls.

We support integrations with other online services that provide API access. Additional charges will apply.

Agent customization

Bilingual or Multilingual Support

Configure your agent to converse fluently in multiple languages.

ADDITIONAL

Bilingual or Multilingual Support

Configure your agent to converse fluently in multiple languages.

ADDITIONAL

Bilingual or Multilingual Support

Configure your agent to converse fluently in multiple languages.

ADDITIONAL

Personalized Geeting Scripts

Custom greetings aligned with your business tone and brand.

INCLUDED

Personalized Geeting Scripts

Custom greetings aligned with your business tone and brand.

INCLUDED

Personalized Geeting Scripts

Custom greetings aligned with your business tone and brand.

INCLUDED

Warm or Cold Transfer Preferences

Define how and when calls are handed off to your team or AI agent.

INCLUDED

Warm or Cold Transfer Preferences

Define how and when calls are handed off to your team or AI agent.

INCLUDED

Warm or Cold Transfer Preferences

Define how and when calls are handed off to your team or AI agent.

INCLUDED

Troubleshooting Workflow Setup

Define structured diagnostic paths and resolution sequences for common or advanced issues.

INCLUDED

Troubleshooting Workflow Setup

Define structured diagnostic paths and resolution sequences for common or advanced issues.

INCLUDED

Troubleshooting Workflow Setup

Define structured diagnostic paths and resolution sequences for common or advanced issues.

INCLUDED

Ticket Escalation Rules

Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.

INCLUDED

Ticket Escalation Rules

Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.

INCLUDED

Ticket Escalation Rules

Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.

INCLUDED

Help Desk Ticket Creation

Create support ticket in help desk system when an issue remains unresolved.

INCLUDED

Help Desk Ticket Creation

Create support ticket in help desk system when an issue remains unresolved.

INCLUDED

Help Desk Ticket Creation

Create support ticket in help desk system when an issue remains unresolved.

INCLUDED

Post-Call Summary Email Template

Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.

INCLUDED

Post-Call Summary Email Template

Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.

INCLUDED

Post-Call Summary Email Template

Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.

INCLUDED

Agent Profile Customization

Choose your agent’s name, accent, and tone to fit your brand identity.

INCLUDED

Agent Profile Customization

Choose your agent’s name, accent, and tone to fit your brand identity.

INCLUDED

Agent Profile Customization

Choose your agent’s name, accent, and tone to fit your brand identity.

INCLUDED

AI Avatar Image Generation

Create a unique virtual identity of your agent for your website and marketing.

ADDITIONAL

AI Avatar Image Generation

Create a unique virtual identity of your agent for your website and marketing.

ADDITIONAL

AI Avatar Image Generation

Create a unique virtual identity of your agent for your website and marketing.

ADDITIONAL

Personal Voice Cloning & Integration

Use your own cloned voice for more personalized experience.

ADDITIONAL

Personal Voice Cloning & Integration

Use your own cloned voice for more personalized experience.

ADDITIONAL

Personal Voice Cloning & Integration

Use your own cloned voice for more personalized experience.

ADDITIONAL

Language support

plus 20 other languages support

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Language support

plus 20 other languages support

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Language support

plus 20 other languages support

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Squad In Action

Experience PRIME SQUAD AI agents in real-world conversations. These demos show how your AI agents interact with customers, leads, and team members confidently, professionally, and always on brand.

Experience PRIME SQUAD AI agents in real-world conversations. These demos show how your AI agents interact with customers, leads, and team members confidently, professionally, and always on brand.

Post-Sales Feedback Specialist

Listen to Marlene capture feedback from a guest who recently stayed at Coastal Pearl Resort & Spa.

0:00/1:34

Customer Reactivation Specialist

Listen to Aria reconnect with a past customer and reignite their interest in a new service offer.

0:00/1:34

Sales Lead Qualifying Specialist

Listen to Caleb qualify a new sales lead generated from a solar panel Facebook campaign.

0:00/1:34

Sales Order Collection Specialist

Hear Emelie guide a new lead through a detailed conversation to understand their home-buying needs.

0:00/1:34

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Explore Other Squads

Explore Other Squads

Sales Squad

Closing deals even while you sleep

From lead qualification to reactivation, your AI sales team keeps your pipeline full and revenue growing around the clock.

Sales Squad

Closing deals even while you sleep

From lead qualification to reactivation, your AI sales team keeps your pipeline full and revenue growing around the clock.

Sales Squad

Closing deals even while you sleep

From lead qualification to reactivation, your AI sales team keeps your pipeline full and revenue growing around the clock.

HR Squad

From first interview to final feedback — handled

Automate hiring, onboarding, check-ins, and exit interviews with AI agents that keep your HR processes moving.

HR Squad

From first interview to final feedback — handled

Automate hiring, onboarding, check-ins, and exit interviews with AI agents that keep your HR processes moving.

HR Squad

From first interview to final feedback — handled

Automate hiring, onboarding, check-ins, and exit interviews with AI agents that keep your HR processes moving.

Support Squad

Support that never sleeps or burns out

Your AI squad answers questions, troubleshoots problems, and routes issues calmly, anytime your customers call.

Support Squad

Support that never sleeps or burns out

Your AI squad answers questions, troubleshoots problems, and routes issues calmly, anytime your customers call.

Support Squad

Support that never sleeps or burns out

Your AI squad answers questions, troubleshoots problems, and routes issues calmly, anytime your customers call.

Have Questions?
Have Questions?
Have Questions?

Talk to Leo, our AI Sales Inquiry Specialist.

Talk to Leo, our AI Sales Inquiry Specialist.

Talk to Leo, our AI Sales Inquiry Specialist.

Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.

Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.

Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.