Your 24/7 Team for Answering Questions and Resolving Issues
The Customer Support Squad is your fully managed AI frontline, answering questions, guiding users through troubleshooting, and resolving issues 24/7. These agents reduce ticket volume, cut wait times, and keep your team focused by handling routine support around the clock.
The Customer Support Squad is your fully managed AI frontline, answering questions, guiding users through troubleshooting, and resolving issues 24/7. These agents reduce ticket volume, cut wait times, and keep your team focused by handling routine support around the clock.
Sarah
Technical Support Specialist
Your AI Technical Support Specialist — built to handle common troubleshooting questions, product setup guidance, and system diagnostics, freeing your team to focus on advanced cases.
Sarah

William
Troubleshooting Specialist
Your AI Troubleshooting Specialist — trained to handle detailed technical or service-related problems, provide real-time diagnostics, and walk customers through step-by-step solutions before escalating to your team.
William

Sarah
Technical Support Specialist
Your AI Technical Support Specialist — built to handle common troubleshooting questions, product setup guidance, and system diagnostics, freeing your team to focus on advanced cases.
Sarah

William
Troubleshooting Specialist
Your AI Troubleshooting Specialist — trained to handle detailed technical or service-related problems, provide real-time diagnostics, and walk customers through step-by-step solutions before escalating to your team.
William

Resolve tickets 3× faster
Automate inquiry handling and FAQs, ensuring customers get instant answers around the clock.
Boost customer satisfaction by up to 70%
Deliver consistent, polite, and accurate responses that build trust and long-term loyalty.
Reduce support workload by over 50%
Let AI agents handle routine calls and messages so your team can focus on high-priority issues.
Resolve tickets 3× faster
Automate inquiry handling and FAQs, ensuring customers get instant answers around the clock.
Boost customer satisfaction by up to 70%
Deliver consistent, polite, and accurate responses that build trust and long-term loyalty.
Reduce support workload by over 50%
Let AI agents handle routine calls and messages so your team can focus on high-priority issues.
Resolve tickets 3× faster
Automate inquiry handling and FAQs, ensuring customers get instant answers around the clock.
Boost customer satisfaction by up to 70%
Deliver consistent, polite, and accurate responses that build trust and long-term loyalty.
Reduce support workload by over 50%
Let AI agents handle routine calls and messages so your team can focus on high-priority issues.
Sarah
Your AI Technical Support Specialist — built to handle common troubleshooting questions, product setup guidance, and system diagnostics, freeing your team to focus on advanced cases.
I’m Sarah — the AI support agent who calmly guides your customers through common questions and non-technical issues. I’m always available, always polite, and always focused on giving clear, helpful answers. I make sure your customers feel heard, supported, and satisfied — without the wait or handoff.
My personality:
Polite, calm, clear, knowledgeable, and customer-first


Technical Support Specialist
My tasks
Answer Incoming Support Calls
Responds promptly and professionally to customer inquiries about products, orders, or account issues.
Answer Incoming Support Calls
Responds promptly and professionally to customer inquiries about products, orders, or account issues.
Answer Incoming Support Calls
Responds promptly and professionally to customer inquiries about products, orders, or account issues.
Identify Caller Needs
Quickly understands the nature of the inquiry using intent cues, keywords, or customer history.
Identify Caller Needs
Quickly understands the nature of the inquiry using intent cues, keywords, or customer history.
Identify Caller Needs
Quickly understands the nature of the inquiry using intent cues, keywords, or customer history.
Handle High Inbound Call Volumes
Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.
Handle High Inbound Call Volumes
Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.
Handle High Inbound Call Volumes
Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.
Support Shopify Orders & Accounts
Looks up orders, shipping status, and account details directly in Shopify; assists with returns, exchanges, and discounts.
Support Shopify Orders & Accounts
Looks up orders, shipping status, and account details directly in Shopify; assists with returns, exchanges, and discounts.
Support Shopify Orders & Accounts
Looks up orders, shipping status, and account details directly in Shopify; assists with returns, exchanges, and discounts.
Route Complex Cases Efficiently
Transfers unresolved or technical issues to the right team or specialist (e.g., Troubleshooting or Technical Support).
Route Complex Cases Efficiently
Transfers unresolved or technical issues to the right team or specialist (e.g., Troubleshooting or Technical Support).
Route Complex Cases Efficiently
Transfers unresolved or technical issues to the right team or specialist (e.g., Troubleshooting or Technical Support).
Provide Product or Service Information
Answers common questions about products and services, explains policies, warranty details, and other support-related information.
Provide Product or Service Information
Answers common questions about products and services, explains policies, warranty details, and other support-related information.
Provide Product or Service Information
Answers common questions about products and services, explains policies, warranty details, and other support-related information.
Send Support Summary Email
Sends a recap of the conversation, next steps, or case reference details for customer clarity.
Send Support Summary Email
Sends a recap of the conversation, next steps, or case reference details for customer clarity.
Send Support Summary Email
Sends a recap of the conversation, next steps, or case reference details for customer clarity.
Create Help Desk Tickets
Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.
Create Help Desk Tickets
Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.
Create Help Desk Tickets
Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.
Update CRM or Ticketing System
Logs issue type, resolution notes, and follow-up status for accurate case tracking.
Update CRM or Ticketing System
Logs issue type, resolution notes, and follow-up status for accurate case tracking.
Update CRM or Ticketing System
Logs issue type, resolution notes, and follow-up status for accurate case tracking.
Log Call Details
Summarizes call outcomes and records key details for reporting and performance tracking.
Log Call Details
Summarizes call outcomes and records key details for reporting and performance tracking.
Log Call Details
Summarizes call outcomes and records key details for reporting and performance tracking.
Supported integrations
Airtable
Stores structured call data and integrates with automated workflows.
Freshworks
Logs calls, creates tickets, and tracks customer interactions
GoHighLevel
Syncs contacts, forms and engagement activity with your CRM pipeline.
HubSpot
Syncs contacts, forms and engagement activity with your CRM pipeline.
Shopify
Captures customer orders and syncs call data with your store.
Twilio
Handles voice routing, call recording, and phone number management.
Zendesk
Creates and updates support tickets directly from customer calls.
We support integrations with other online services that provide API access. Additional charges will apply.
Agent customization
Bilingual or Multilingual Support
Configure your agent to converse fluently in multiple languages.
ADDITIONAL
Bilingual or Multilingual Support
Configure your agent to converse fluently in multiple languages.
ADDITIONAL
Bilingual or Multilingual Support
Configure your agent to converse fluently in multiple languages.
ADDITIONAL
Personalized Geeting Scripts
Custom greetings aligned with your business tone and brand.
INCLUDED
Personalized Geeting Scripts
Custom greetings aligned with your business tone and brand.
INCLUDED
Personalized Geeting Scripts
Custom greetings aligned with your business tone and brand.
INCLUDED
Warm or Cold Transfer Preferences
Define how and when calls are handed off to your team or AI agent.
INCLUDED
Warm or Cold Transfer Preferences
Define how and when calls are handed off to your team or AI agent.
INCLUDED
Warm or Cold Transfer Preferences
Define how and when calls are handed off to your team or AI agent.
INCLUDED
Shopify Integration Setup
Connect your Shopify store to access order details, process returns, and handle account or product inquiries.
INCLUDED
Shopify Integration Setup
Connect your Shopify store to access order details, process returns, and handle account or product inquiries.
INCLUDED
Shopify Integration Setup
Connect your Shopify store to access order details, process returns, and handle account or product inquiries.
INCLUDED
Ticket Escalation Rules
Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.
INCLUDED
Ticket Escalation Rules
Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.
INCLUDED
Ticket Escalation Rules
Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.
INCLUDED
Help Desk Ticket Creation
Create support ticket in help desk system when an issue remains unresolved.
INCLUDED
Help Desk Ticket Creation
Create support ticket in help desk system when an issue remains unresolved.
INCLUDED
Help Desk Ticket Creation
Create support ticket in help desk system when an issue remains unresolved.
INCLUDED
Post-Call Summary Email Template
Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.
INCLUDED
Post-Call Summary Email Template
Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.
INCLUDED
Post-Call Summary Email Template
Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.
INCLUDED
Agent Profile Customization
Choose your agent’s name, accent, and tone to fit your brand identity.
INCLUDED
Agent Profile Customization
Choose your agent’s name, accent, and tone to fit your brand identity.
INCLUDED
Agent Profile Customization
Choose your agent’s name, accent, and tone to fit your brand identity.
INCLUDED
AI Avatar Image Generation
Create a unique virtual identity of your agent for your website and marketing.
ADDITIONAL
AI Avatar Image Generation
Create a unique virtual identity of your agent for your website and marketing.
ADDITIONAL
AI Avatar Image Generation
Create a unique virtual identity of your agent for your website and marketing.
ADDITIONAL
Personal Voice Cloning & Integration
Use your own cloned voice for more personalized experience.
ADDITIONAL
Personal Voice Cloning & Integration
Use your own cloned voice for more personalized experience.
ADDITIONAL
Personal Voice Cloning & Integration
Use your own cloned voice for more personalized experience.
ADDITIONAL
Language support
plus 20 other languages support
English
Spanish
French
German
Italian
Arabic
Chinese
Hindi
Portuguese
Swedish
Finnish
Polish
Language support
plus 20 other languages support
English
Spanish
French
German
Italian
Arabic
Chinese
Hindi
Portuguese
Swedish
Finnish
Polish
Language support
plus 20 other languages support
English
Spanish
French
German
Italian
Arabic
Chinese
Hindi
Portuguese
Swedish
Finnish
Polish
William
Your AI Troubleshooting Specialist — trained to handle detailed technical or service-related problems, provide real-time diagnostics, and walk customers through step-by-step solutions before escalating to your team.
I’m William — your AI troubleshooting agent. I walk customers through technical issues, device problems, or setup questions in a clear and calm manner. Whether it’s connection issues, software errors, or how-to confusion, I follow structured support flows to get to the root of the problem and guide your customers to a resolution — no ticket needed.
My personality:
Patient, logical, calm, instructional, and support-focused


Troubleshooting Specialist
My tasks
Receive Escalated Technical Calls
Handles complex issues transferred from Technical Support or front-line agents.
Receive Escalated Technical Calls
Handles complex issues transferred from Technical Support or front-line agents.
Receive Escalated Technical Calls
Handles complex issues transferred from Technical Support or front-line agents.
Greet Callers Warmly
Welcomes callers in a friendly tone and their preferred language.
Greet Callers Warmly
Welcomes callers in a friendly tone and their preferred language.
Greet Callers Warmly
Welcomes callers in a friendly tone and their preferred language.
Diagnose Product or System Issues
Identifies root causes of errors, outages, or malfunctioning components.
Diagnose Product or System Issues
Identifies root causes of errors, outages, or malfunctioning components.
Diagnose Product or System Issues
Identifies root causes of errors, outages, or malfunctioning components.
Guide Step-by-Step Troubleshooting
Walks customers through detailed resolution processes for both hardware and software issues.
Guide Step-by-Step Troubleshooting
Walks customers through detailed resolution processes for both hardware and software issues.
Guide Step-by-Step Troubleshooting
Walks customers through detailed resolution processes for both hardware and software issues.
Handle High Inbound Call Volumes
Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.
Handle High Inbound Call Volumes
Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.
Handle High Inbound Call Volumes
Manages several customer calls at once, ensuring every inquiry is answered promptly and no caller remains in queue.
Escalate Unresolved Problems
Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.
Escalate Unresolved Problems
Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.
Escalate Unresolved Problems
Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.
Verify Fix Effectiveness
Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.
Verify Fix Effectiveness
Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.
Verify Fix Effectiveness
Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.
Send Troubleshooting Summary Email
Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.
Send Troubleshooting Summary Email
Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.
Send Troubleshooting Summary Email
Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.
Create Help Desk Tickets
Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.
Create Help Desk Tickets
Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.
Create Help Desk Tickets
Opens support tickets for unresolved issues in Zendesk, Freshworks, or your connected help desk system.
Update CRM or Ticketing System
Logs issue type, resolution notes, and follow-up status for accurate case tracking.
Update CRM or Ticketing System
Logs issue type, resolution notes, and follow-up status for accurate case tracking.
Update CRM or Ticketing System
Logs issue type, resolution notes, and follow-up status for accurate case tracking.
Log Call Details
Summarizes call outcomes and records key details for reporting and performance tracking.
Log Call Details
Summarizes call outcomes and records key details for reporting and performance tracking.
Log Call Details
Summarizes call outcomes and records key details for reporting and performance tracking.
Supported integrations
Airtable
Stores structured call data and integrates with automated workflows.
Freshworks
Logs calls, creates tickets, and tracks customer interactions
GoHighLevel
Syncs contacts, forms and engagement activity with your CRM pipeline.
HubSpot
Syncs contacts, forms and engagement activity with your CRM pipeline.
Twilio
Handles voice routing, call recording, and phone number management.
Zendesk
Creates and updates support tickets directly from customer calls.
We support integrations with other online services that provide API access. Additional charges will apply.
Agent customization
Bilingual or Multilingual Support
Configure your agent to converse fluently in multiple languages.
ADDITIONAL
Bilingual or Multilingual Support
Configure your agent to converse fluently in multiple languages.
ADDITIONAL
Bilingual or Multilingual Support
Configure your agent to converse fluently in multiple languages.
ADDITIONAL
Personalized Geeting Scripts
Custom greetings aligned with your business tone and brand.
INCLUDED
Personalized Geeting Scripts
Custom greetings aligned with your business tone and brand.
INCLUDED
Personalized Geeting Scripts
Custom greetings aligned with your business tone and brand.
INCLUDED
Warm or Cold Transfer Preferences
Define how and when calls are handed off to your team or AI agent.
INCLUDED
Warm or Cold Transfer Preferences
Define how and when calls are handed off to your team or AI agent.
INCLUDED
Warm or Cold Transfer Preferences
Define how and when calls are handed off to your team or AI agent.
INCLUDED
Troubleshooting Workflow Setup
Define structured diagnostic paths and resolution sequences for common or advanced issues.
INCLUDED
Troubleshooting Workflow Setup
Define structured diagnostic paths and resolution sequences for common or advanced issues.
INCLUDED
Troubleshooting Workflow Setup
Define structured diagnostic paths and resolution sequences for common or advanced issues.
INCLUDED
Ticket Escalation Rules
Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.
INCLUDED
Ticket Escalation Rules
Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.
INCLUDED
Ticket Escalation Rules
Define escalation logic for unresolved or critical cases, ensuring smooth handoffs to Tier 2 or live agents.
INCLUDED
Help Desk Ticket Creation
Create support ticket in help desk system when an issue remains unresolved.
INCLUDED
Help Desk Ticket Creation
Create support ticket in help desk system when an issue remains unresolved.
INCLUDED
Help Desk Ticket Creation
Create support ticket in help desk system when an issue remains unresolved.
INCLUDED
Post-Call Summary Email Template
Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.
INCLUDED
Post-Call Summary Email Template
Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.
INCLUDED
Post-Call Summary Email Template
Customize customer-facing follow-up emails summarizing discussed inquiry, offer or other details.
INCLUDED
Agent Profile Customization
Choose your agent’s name, accent, and tone to fit your brand identity.
INCLUDED
Agent Profile Customization
Choose your agent’s name, accent, and tone to fit your brand identity.
INCLUDED
Agent Profile Customization
Choose your agent’s name, accent, and tone to fit your brand identity.
INCLUDED
AI Avatar Image Generation
Create a unique virtual identity of your agent for your website and marketing.
ADDITIONAL
AI Avatar Image Generation
Create a unique virtual identity of your agent for your website and marketing.
ADDITIONAL
AI Avatar Image Generation
Create a unique virtual identity of your agent for your website and marketing.
ADDITIONAL
Personal Voice Cloning & Integration
Use your own cloned voice for more personalized experience.
ADDITIONAL
Personal Voice Cloning & Integration
Use your own cloned voice for more personalized experience.
ADDITIONAL
Personal Voice Cloning & Integration
Use your own cloned voice for more personalized experience.
ADDITIONAL
Language support
plus 20 other languages support
English
Spanish
French
German
Italian
Arabic
Chinese
Hindi
Portuguese
Swedish
Finnish
Polish
Language support
plus 20 other languages support
English
Spanish
French
German
Italian
Arabic
Chinese
Hindi
Portuguese
Swedish
Finnish
Polish
Language support
plus 20 other languages support
English
Spanish
French
German
Italian
Arabic
Chinese
Hindi
Portuguese
Swedish
Finnish
Polish
Squad In Action
Experience PRIME SQUAD AI agents in real-world conversations. These demos show how your AI agents interact with customers, leads, and team members — confidently, professionally, and always on brand.
Experience PRIME SQUAD AI agents in real-world conversations. These demos show how your AI agents interact with customers, leads, and team members — confidently, professionally, and always on brand.




Post-Sales Feedback Specialist
Listen to Marlene capture feedback from a guest who recently stayed at Coastal Pearl Resort & Spa.
0:00/1:34



Customer Reactivation Specialist
Listen to Aria reconnect with a past customer and reignite their interest in a new service offer.
0:00/1:34



Sales Lead Qualifying Specialist
Listen to Caleb qualify a new sales lead generated from a solar panel Facebook campaign.
0:00/1:34



Sales Order Collection Specialist
Hear Emelie guide a new lead through a detailed conversation to understand their home-buying needs.
0:00/1:34

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS
YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS
YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS
Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.
Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.
Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.
Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.
Explore Other Squads
Explore Other Squads
Sales Squad
Closing deals even while you sleep
From lead qualification to reactivation, your AI sales team keeps your pipeline full and revenue growing around the clock.
Sales Squad
Closing deals even while you sleep
From lead qualification to reactivation, your AI sales team keeps your pipeline full and revenue growing around the clock.
Sales Squad
Closing deals even while you sleep
From lead qualification to reactivation, your AI sales team keeps your pipeline full and revenue growing around the clock.
HR Squad
From first interview to final feedback — handled
Automate hiring, onboarding, check-ins, and exit interviews with AI agents that keep your HR processes moving.
HR Squad
From first interview to final feedback — handled
Automate hiring, onboarding, check-ins, and exit interviews with AI agents that keep your HR processes moving.
HR Squad
From first interview to final feedback — handled
Automate hiring, onboarding, check-ins, and exit interviews with AI agents that keep your HR processes moving.
Support Squad
Support that never sleeps or burns out
Your AI squad answers questions, troubleshoots problems, and routes issues calmly, anytime your customers call.
Support Squad
Support that never sleeps or burns out
Your AI squad answers questions, troubleshoots problems, and routes issues calmly, anytime your customers call.
Support Squad
Support that never sleeps or burns out
Your AI squad answers questions, troubleshoots problems, and routes issues calmly, anytime your customers call.
Have Questions?
Have Questions?
Have Questions?
Talk to Leo, our AI Sales Inquiry Specialist.
Talk to Leo, our AI Sales Inquiry Specialist.
Talk to Leo, our AI Sales Inquiry Specialist.
Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.
Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.
Whether you're exploring your first AI squad or need help deciding which one fits your business best, Leo is here to guide you.

