Effective Date: Oct 01, 2025
These Agent as a Service Terms of Service (“Terms”) govern your subscription to and use of the AI-powered business automation platform (“Platform” or “Service”) provided by RAITECH AI LLC, a Texas limited liability company (“RAITECH,” “Company,” “we,” “us,” or “our”) known as PRIME SQUAD. By subscribing to our Service, creating an account, or using our Platform, you (“Subscriber,” “Customer,” “you,” or “your”) agree to be bound by these Terms.
Agent as a Service (AaaS) description
Our PRIME SQUAD Platform provides subscription-based access to PRIME SQUAD AI Voice Agents (“Agents”) organized into functional SQUADs (Administrator, Sales, HR, and Customer Support) (“SQUAD”), delivered as a hosted subscription service (“Agent as a Service”). The Services include Agents, and where applicable, setup and configuration of related automation workflows. Subscriber acknowledges that customization is limited to information, prompts, and business data provided to RAITECH. Subscriber may not access, modify, or retrain the Agents directly or interfere with the operation of any Agents.
SQUADs provide standardized capabilities for inbound call handling, customer greeting, inquiry routing, appointment booking, lead qualification, and reporting. Agents are configured by us and hosted and managed on Third-Party Partner Infrastructure (“Infrastructure”) as listed herein and within our Data Processing Agreement.
Each Agent Persona represents a pre-configured conversational model within the PRIME SQUAD AI Voice Agent ecosystem. These agents are designed for specific business functions — including inbound/outbound calls, appointment scheduling, lead qualification, customer feedback, HR inquiries, and other industry-defined workflows — and operate under PRIME SQUAD’s managed orchestration system.
Agents are subject to limitations: Agents cannot operate outside the scope of predefined workflows.
Subscription plans and account setup
AGENT SUBSCRIPTION TIERS
We offer three standard subscription tiers for PRIME SQUAD AI Voice Agents, each tier representing a monthly minute allowance per individual Agent:
• Starter: 1,000 minutes per Agent
• Growth: 3,000 minutes per Agent
• Scale: 6,000 minutes per Agent
Each Agent operates under its own subscription plan, and minutes or usage cannot be pooled, transferred, or shared among multiple Agents.
On subscriber demand, RAITECH may provide Large Package Tiers or Custom Enterprise Plans offering higher minute allowances or specialized usage bundles. Such large packages are priced individually based on volume, concurrency, and automation complexity, and may require a separate written agreement or Statement of Work (“SOW”).
The subscription price per Agent varies by SQUAD role, assigned tasks, and automation complexity, as detailed on our website and subscription documentation.
Plan features and pricing are subject to change with advance notice as specified herein.
ACCOUNT REGISTRATION
To subscribe to the PRIME SQUAD AI Service, you must complete the registration and ordering process through our official ordering portal at https://order.primesquad.ai.
As part of the order submission:
• You must select the desired Agent(s), choose the applicable subscription tier(s) and any add-ons, and enter accurate business information including your company name, business address, billing contact, and payment details.
• You are required to verify your business email address before your order can be successfully processed or activated. Orders submitted without email verification will not be accepted.
• By submitting your order, you represent and warrant that you are authorized to act on behalf of your organization and to bind it to these Terms, and that all registration information provided is true, accurate, and current.
Once your registration is complete and verified, your order will be reviewed by RAITECH AI for approval. Approved accounts will receive onboarding instructions and access to the client portal for order tracking, billing, and support communication.
ORDER APPROVAL
All orders are subject to RAITECH’s review and acceptance. Submission of requirements or payment does not create a binding contract until RAITECH confirms acceptance in writing.
For standard Agent subscriptions, acceptance occurs upon payment confirmation and onboarding approval.
For customized or enterprise-level Agent configurations — including workflow integrations, voice prompt design, or industry-specific personalization — RAITECH may require the Subscriber to execute a separate written agreement or Statement of Work (“SOW”) before activation.
Work on any customization, integration, or special automation will not begin until such agreement is fully executed.
Client portal access and onboarding timelines may be adjusted accordingly.
Client portal access
Each business subscriber receives one primary access credential to the PRIME SQUAD Client Portal for viewing usage analytics, invoices, and support tickets. RAITECH AI manages all agent operations internally; clients cannot directly modify or retrain agents. You are responsible for maintaining the confidentiality of your portal credentials.
AaaS pricing and billing
SETUP FEES: A one-time Setup Fee is charged for each individual Agent at the time of signup. This fee covers the professional services required to configure, train, test, and activate each PRIME SQUAD AI Voice Agent for live operation.
Setup Fees include, but are not limited to:
• Business data collection
• Voice agent configuration and prompt installation.
• Customization of workflows and automations.
• Integration with third-party services.
• Quality assurance and trial call validation prior to activation.
The Setup Fee for each Agent is non-refundable once setup work has commenced, regardless of subsequent cancellation or subscription changes.
In cases of complex or enterprise-level deployments involving multiple Agents or custom automations, additional setup or onboarding fees may apply under a separate Statement of Work (“SOW”) or customization agreement.
SUBSCRIPTION FEES: Subscription Fees are billed monthly in advance for each individual Agent beginning on the date the Agent goes live.
Each subscription includes the selected voice minute tier (Starter, Growth, or Scale) associated with that specific Agent, as well as any optional add-ons purchased for that Agent, such as verified phone numbers, branded caller ID, or SMS capabilities.
All add-ons are billed together with the Agent’s monthly subscription fee and renew automatically each billing cycle unless cancelled or modified before renewal.
Pricing for each Agent and add-on is displayed in your order summary or client portal prior to activation. Subscription fees are non-refundable once the billing cycle begins.
Additional usage-based charges (such as minute overages or extra data storage) are billed separately in arrears as described in this Agreement.
MAINTENANCE PLANS: Maintenance services are not included with Agent subscriptions and must be purchased separately as an add-on for each individual Agent.
We offer two optional maintenance plans, billed per Agent in advance along with the Subscription fee:
• Standard Maintenance (every 30 days): Includes system health checks, LLM model updates, configuration validation, and bug-fix monitoring. Standard Maintenance ensures agents remain compatible with current platform updates and operational requirements.
• Premium Maintenance (every 15 days): Includes all Standard Maintenance features, plus proactive optimization of agent intelligence based on recent call transcripts and interaction data. Premium Maintenance also covers continuous fine-tuning of workflows, performance reviews, and integration enhancements.
Maintenance plans are optional but strongly recommended to maintain peak Agent performance, compliance, and feature compatibility over time.
SUPPORT PLANS: Each PRIME SQUAD subscription includes Basic Support by default, providing access to our help desk and knowledge base for general assistance.
Support plans apply at the account level (covering all active Agents under your business subscription) and can be upgraded to enhance responsiveness and communication options.
We offer three support tiers:
• Basic Support (Included):
• Response time: within 24–48 hours via help desk ticket.
• Access to the PRIME SQUAD Help Center and support documentation.
• Covers standard inquiries, billing questions, and non-urgent operational issues.
• Standard Support (Upgrade Option):
• Response time: within 24 hours via help desk and chat.
• Includes all Basic Support features.
• Covers troubleshooting assistance for workflows, automations, and integrations.
• Provides periodic operational guidance to ensure agents perform within specifications.
• Premium Support (Upgrade Option):
• Response time: within 12 hours via help desk, chat, phone, and Slack.
• Includes all Standard Support features.
• Priority queue handling and real-time coordination for urgent issues.
• Dedicated support liaison assigned for enterprise or high-usage accounts.
• Optional live assistance sessions for configuration or automation reviews.
Support Hours: Monday–Friday, 10:00 a.m. to 7:00 p.m. Central Time.
After-hours emergency support is available to Premium Support subscribers for critical service interruptions.
All support communications are logged and monitored for quality assurance.
Support plans are designed to ensure consistent performance and reliability across all active Agents in your PRIME SQUAD account.
OPTIONAL ADD-ONS: We offer optional add-on services, which are charged per Agent in advance along with the Subscription fee. These include verified phone numbers, branded caller ID, and SMS messaging capabilities that may be purchased to enhance communication and professional presentation.
INTEGRATIONS AND THIRD-PARTY SERVICES: Each PRIME SQUAD AI Voice Agent includes access to a defined set of third-party service integrations (such as telephony, automation, and data management tools) that are standard to that specific Agent’s persona and operational purpose.
The integrations available for each Agent are outlined in the applicable Agent Persona profile. These standard integrations are included as part of the Agent subscription and setup process. Requests to integrate with external services or platforms not specified in the Agent Persona profile — including custom APIs, proprietary databases, or third-party software requiring special configuration — may incur additional setup or maintenance costs and may require a separate written agreement or Statement of Work (“SOW”).
RAITECH AI reserves the right to assess compatibility and technical feasibility for any requested external integrations before approval.
VOICE MINUTE USAGE LIMITS AND OVERAGE CHARGES: Each Agent Subscription Tier includes a fixed monthly allotment of voice minutes, measured per individual Agent.
When an Agent approaches 90% of its allotted minutes, the system automatically issues a usage alert to the Subscriber’s designated billing contact via email and within the client dashboard.
If an Agent’s allotted minutes are fully consumed before the end of the billing cycle, the following options are available:
1. Add-On Minutes: You may purchase a one-time 1,000-minute add-on bundle directly from your client portal or through written request to support@primesquad.ai. Add-on minutes activate immediately upon payment and are valid through the current billing period.
2. Tier Upgrade: You may upgrade your Agent to a higher subscription tier (Growth or Scale) at any time. Upgrades take effect immediately, and the prorated difference in subscription fees will be billed for the remaining days of the current billing cycle.
3. Automatic Overage Billing (if enabled): If you do not purchase an add-on or upgrade your plan, usage exceeding your tier allotment will be billed automatically in 1,000-minute increments at the current overage rate listed in your account.
If no payment or upgrade is received after the account exceeds its allotted or add-on minutes, the affected Agent(s) will be temporarily suspended until the next monthly renewal or until additional minutes are purchased.
There are no grace periods or free minutes. Unused minutes do not roll over to the next billing cycle.
VOICE MINUTE MANAGEMENT AND ANALYTICS: Subscribers can view minute usage, billing, and performance metrics through the PRIME SQUAD client dashboard. Automated alerts are issued when nearing plan limits. Overage handling is automated as outlined in the Subscription section.
USAGE-BASED FEES: Some features may incur additional usage-based charges including Agent call minutes exceeding plan limits and additional data storage beyond plan allowances. Usage-based fees are billed monthly in arrears.
PAYMENT TERMS: At the time of ordering, you must provide both a valid payment card and bank account (ACH) details.
• Card Information: Card details are collected securely via our payment processor (Stripe) and used solely to verify your business transaction credentials and maintain an authorized payment method on file. Your card may also be used for incidental or fallback charges (e.g., overages, failed ACH payments, or add-on purchases requested through the client portal). Card data is tokenized and not stored directly by RAITECH AI LLC.
• Bank Account (ACH): All Setup Fees and Monthly Subscription Fees must be paid via bank transfer (ACH). ACH payments are processed securely through Stripe or other authorized payment gateways.
Payment for Setup Fees is due immediately upon signup. Subscription Fees are due each month in advance, and invoices are automatically generated and payable through the registered bank account on file.
Failed or returned ACH payments will result in a retry attempt within three (3) business days. If the retry fails, the system will automatically charge the payment card on file to prevent service interruption.
RAITECH may suspend or terminate service for non-payment after notice. Late payments accrue interest at a rate of 1.5% per month or the maximum allowed by law, whichever is lower.
All payment methods are handled in compliance with PCI DSS and applicable financial data protection standards.
AUTOMATIC RENEWAL: Subscriptions automatically renew monthly unless cancelled in writing with at least 30 days’ written notice before the renewal date by sending an email to support@primesquad.ai. We will charge your designated payment method for subscription fees unless you cancel your subscription with at least 30 days’ written notice to support@primesquad.ai.
PRICE CHANGES: We may modify subscription pricing with thirty days’ advance notice. Price changes apply to new subscriptions immediately and to existing subscriptions at the next renewal date. If you do not agree to price increases, you may cancel your subscription before the renewal date.
REFUNDS AND CANCELLATION: All Subscription Fees are billed in advance and are non-refundable for any unused subscription periods.
The Setup Fee charged at signup is a one-time, non-refundable fee covering configuration, provisioning, testing, and activation services performed prior to your Agent going live. This fee remains non-refundable once setup work has commenced, regardless of subsequent cancellation.
You may cancel your subscription at any time by providing 30 days’ written notice to support@primesquad.ai. Cancellation becomes effective at the end of your current billing period.
Cancelled accounts retain access to the Service through the end of the paid subscription term. After that date, access will be disabled unless the subscription is renewed.
No partial-month refunds, credits, or prorated reimbursements will be issued for early cancellation, unused minutes, or unutilized service periods.
AaaS Limitations
WORKFLOWS:
Agents cannot operate outside of the PRIME SQUAD configured workflows and integrations.
PRIME SQUAD does not permit direct client-side deployment or modification of agent models; all management and updates are handled by us to ensure stability and version control. You cannot directly update agent conversation flows or add knowledge base data. All such updates must be requested through a ticket to the help desk and are implemented by our team.
INTEGRATIONS:
PRIME SQUAD does not provide raw API access. Integrations are delivered via secure webhooks and partner APIs. Agents depend on the Infrastructure detailed in the data processing agreement. Service availability and uptime are subject to partner SLAs.
AUTOMATIONS:
Automations may break due to invalid data types or third-party API changes. These issues are remediated by RAITECH AI as quickly as possible, regardless of support plan.
CUSTOMIZATION LIMITS:
Subscribers may provide prompts, business data, or scripts for customization; however, final tuning, context alignment, and deployment remain the exclusive responsibility of RAITECH to ensure model compliance and stability. Direct fine-tuning, retraining, or editing of voice agents by customers is prohibited.
Human oversight and intervention disclaimer
Agents are not a replacement for humans. Customer must maintain appropriate human oversight of AI agent interactions and intervene where necessary. Customer acknowledges that Agents may provide incomplete or inaccurate responses and understands that RAITECH does not guarantee uninterrupted or error-free performance. Further, Agents are not a replacement for licensed human professionals (e.g., attorneys, financial advisors, medical practitioners) and must not be used to provide legal, medical, or financial advice.
PRIME SQUAD AI Agents are dependent on third-party providers (including Retell AI, ChatGPT and ElevenLabs) for core functionality. Uptime and availability commitments are limited to those providers’ service levels.
Acceptable use policy and TRAIGA compliance
You agree to use our Platform only for legitimate business purposes and in compliance with these Terms, applicable law, and the Texas Responsible AI Governance Act (TRAIGA) effective January 1, 2026. You will not use the Platform to violate any laws or regulations, engage in fraudulent or deceptive practices, interfere with other users or our Service operation, attempt unauthorized access to our systems or other accounts, upload malicious code or harmful content, use the Service for any illegal or harmful purposes, or deploy AI systems with prohibited intent under TRAIGA.
TRAIGA PROHIBITED USES: In compliance with TRAIGA, you agree not to use our Platform or AI systems in any manner intended to incite or encourage physical self-harm, suicide, harm to others, or criminal activity, infringe upon constitutional rights as the sole intent of AI system deployment, unlawfully discriminate against protected classes with discriminatory intent, or create, distribute, or facilitate child sexual abuse material or explicit deepfake content involving minors.
AGENT USE RESTRICTIONS AND TRAIGA COMPLIANCE: Agent features must be used in compliance with telecommunications regulations including the Telephone Consumer Protection Act, Federal Communications Commission rules, Texas telemarketing laws, TRAIGA disclosure requirements for AI systems interacting with consumers, and applicable consent requirements for automated communications. You agree to properly disclose AI agent interactions as required under TRAIGA, ensure Agents identify themselves as artificial intelligence systems, not misrepresent AI systems as human agents, and maintain appropriate human oversight of Agent interactions.
DATA AND CONTENT RESTRICTIONS: You may only upload and process data for which you have appropriate rights and permissions. You are responsible for obtaining necessary consents for processing personal information and complying with applicable privacy laws including TRAIGA requirements for AI system deployment. You will not upload illegal content, copyrighted material without permission, personal information of children under thirteen, content that violates third-party rights, or content intended for prohibited AI uses under TRAIGA.
TECHNICAL USE LIMITATIONS: You agree not to exceed published usage limits for your subscription plan, use automated tools to access the Service beyond normal usage patterns, attempt to reverse engineer or extract our proprietary algorithms, resell or redistribute our Service without authorization, use the Platform to compete directly with our business, or deploy AI systems in violation of TRAIGA requirements.
TRAIGA COMPLIANCE OBLIGATIONS: As a deployer of AI systems under TRAIGA, you acknowledge responsibility for ensuring lawful deployment and use of AI systems accessed through our Platform, maintaining appropriate documentation of AI system purposes and use cases, implementing human oversight procedures for AI-driven decisions, complying with TRAIGA disclosure requirements when AI systems interact with Texas consumers, and cooperating with any TRAIGA enforcement inquiries related to your use of our Platform.
Data privacy and security for AaaS customers
SECURITY MEASURES: We implement commercially reasonable industry-standard security safeguards for all Agent as a Service customers including encryption of data in transit and at rest, multi-factor authentication options, regular security monitoring and threat detection, access controls and user permission management, automated data backup and recovery procedures through our Infrastructure, and compliance with recognized security frameworks.
DATA PROCESSING: All data processing is subject to the RAITECH Data Processing Addendum and Privacy Policy. RAITECH will maintain commercially reasonable safeguards consistent with HIPAA, GDPR, and PCI readiness, but makes no representation that Client’s use of the Services will, by itself, ensure Client’s compliance with any law.
CUSTOMER DATA OWNERSHIP: You retain ownership of all data you upload to or create using our Platform. We process your data solely to provide the Service and do not use customer data to train general AI models or provide services to other customers. You may export your data at any time through available export tools.
PRIVACY COMPLIANCE: Our data processing practices comply with applicable privacy laws including Texas Business and Commerce Code Chapter 521, California Consumer Privacy Act for California residents, and other applicable state and federal privacy requirements. Our Privacy Policy provides detailed information about our data collection and processing practices.
DATA RESIDENCY: Customer data is stored in secure data centers located in the United States. We do not transfer customer data outside the United States without appropriate safeguards and customer notification.
BREACH NOTIFICATION: In the event of a security incident affecting your data, we will notify you promptly and provide information necessary for you to assess the incident and comply with applicable notification requirements including Texas Business and Commerce Code Section 521.053.
Disclaimers for AaaS platform
STANDARD AI LIMITATIONS: You acknowledge that AI technologies have inherent limitations and may produce inaccurate, incomplete, or unexpected results. Our AI features are provided as productivity tools to assist with business processes but cannot replace human judgment for important decisions. AI performance may vary based on data quality, usage patterns, and other factors beyond our control.
NO WARRANTIES FOR AI PERFORMANCE: We provide AI features “as-is” without warranties regarding accuracy, completeness, or fitness for any particular purpose. We do not guarantee that AI outputs will meet your specific business needs or expectations. You are solely responsible for validating AI-generated results before using them for business decisions.
AI AGENT SERVICE DISCLAIMERS: Agent features for voice interactions are subject to additional limitations including potential speech recognition errors, misunderstanding of customer intent, inability to handle complex or emotional situations, and technical failures affecting call quality or availability. AI agents must identify themselves as automated systems and cannot replace human customer service entirely.
AI AVATAR REPRESENTATION: Visual images, profile avatars, or promotional representations used for PRIME SQUAD AI Voice Agents (collectively, “AI Avatars”) are created entirely using artificial intelligence image generation tools and do not depict, represent, or resemble any real human individual, living or deceased.
These AI Avatars are artistic and functional renderings intended solely to visually represent virtual agents within the PRIME SQUAD platform and marketing materials. They are not based on or derived from any actual person’s likeness, identity, or personal characteristics.
All AI Avatars are presented as virtual representations of automated systems, and are not intended to mislead, impersonate, or otherwise cause confusion regarding human identity or authorship.
Subscribers and viewers acknowledge that all PRIME SQUAD AI Voice Agents are artificial intelligence systems, and that their associated AI Avatars serve illustrative and branding purposes only.
BIAS AND FAIRNESS: While we implement measures to detect and mitigate bias in our AI systems, we cannot guarantee that AI outputs will be free from all biases or appropriate for all use cases. You should monitor AI outputs for potential bias or errors relevant to your specific applications and maintain appropriate human oversight.
Service availability and support
SERVICE LEVEL TARGETS: We target 99% uptime for our Platform, excluding scheduled maintenance, circumstances beyond our control, and the service and availability of the Infrastructure. Planned maintenance will be conducted during off-peak hours when possible, with advance notice provided through our status page and customer notifications. Monitoring and alerts are in place to detect and respond promptly to downtime. While PRIME SQUAD operates on resilient infrastructure and works with Third-Party Partner Infrastructure with strong uptime records, we cannot guarantee availability beyond the commitments made by our Third-Party Partners.
CUSTOMER SUPPORT: Support is provided through our online help center and through our help desk ticketing system for all subscriber accounts. You can add a support plan that provides additional support methods (including chat, phone, and Slack) and response times.
FEATURE UPDATES: PRIME SQUAD regularly develops and releases new platform features, enhancements, and integrations as part of our ongoing product improvement roadmap.
New features and functionality are made available automatically to new Agent orders placed after the release date and to subscribers with active Premium Maintenance Plans.
Standard maintenance or non-maintained Agents do not automatically receive new feature deployments, interface upgrades, or expanded capabilities introduced after their original activation.
Access to new features for existing Agents without a Premium Maintenance Plan may require a paid upgrade or re-provisioning order.
Critical security and compliance updates will continue to be applied to all Agents as necessary to maintain system stability and regulatory compliance.
Intellectual property and license terms
PLATFORM LICENSE: Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to access and use our PRIME SQUAD AI Voice Agents, underlying software, models, prompts, workflows, and documentation during your subscription period. This license is solely for your internal business use and does not include any right, title, in and to our underlying technology, algorithms, or source code.
CUSTOMER DATA RIGHTS: You retain all rights to data you upload to our Platform. By using our Service, you grant us and our Third-Party Partner Infrastructure Partners a limited license to process your data solely for the purpose of providing the Service to you. This license terminates when you terminate your subscription. Customer that it has no right to access, copy, or modify the configuration, prompts, workflows, or setup of any PRIME SQUAD AI Voice Agent. All such access remains exclusively with RAITECH.
USAGE RESTRICTIONS: You may not copy, modify, distribute, sell, or lease our Platform or any part thereof. You may not reverse engineer, decompile, or attempt to extract source code from our Platform. Any changes or updates to Agents (including but not limited to scripts, workflows, and integrations) must be requested through RAITECH. Implementation of such changes will be scheduled and prioritized according to Client’s subscribed support or maintenance plan.
TRADEMARK AND BRAND GUIDELINES: You may note if you are using our Agent-as-a-Service solution to truthfully convey your use. You may not use our brand assets (logo, product icons, app design) without an express written license.
FEEDBACK AND SUGGESTIONS: If you provide feedback, suggestions, or ideas about our Platform, you grant us a perpetual, royalty-free license to use such feedback to improve our Service. We have no obligation to implement any feedback or suggestions you provide.
Warranties and disclaimers
LIMITED WARRANTY: We warrant that our Platform will perform substantially in accordance with our published documentation during your subscription period. This warranty is contingent upon your proper use of the Platform in accordance with these Terms and our documentation.
DISCLAIMER OF OTHER WARRANTIES: EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
THIRD-PARTY SERVICES: Our Platform integrates with third-party services and applications. We do not warrant the performance, availability, or compatibility of third-party services. Your use of third-party services is subject to their respective terms and conditions.
CUSTOMER’S WARRANTIES: Customer represents and warrants that all information, data, scripts, and materials provided to RAITECH for the setup, training, or operation of PRIME SQUAD AI Voice Agents are accurate, do not infringe the rights of any third party, and are owned or properly licensed by Customer.
AI TECHNOLOGY DISCLAIMERS:
We specifically disclaim warranties regarding AI accuracy, speech recognition performance, natural language processing reliability, or any specific business outcomes from using AI features. AI technologies are rapidly evolving and may have limitations or produce unexpected results.
Speech synthesis and recognition may vary depending on network and third-party provider performance; RAITECH makes no guarantee of perfect accuracy in transcription or translation.
Limitations of liability
LIABILITY CAPS: TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR SUBSCRIPTION SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE THOUSAND DOLLARS, WHICHEVER IS GREATER.
EXCLUDED DAMAGES: IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITIES, REGARDLESS OF THE THEORY OF LIABILITY.
CUSTOMER RESPONSIBILITIES: You acknowledge that your use of our Platform involves inherent risks and that you are responsible for implementing appropriate backup procedures, maintaining alternative business processes, and validating AI outputs before making business decisions. You are solely responsible for obtaining all legally required consents for outbound or recorded calls. You must ensure compliance with the Telephone Consumer Protection Act (“TCPA”) and all FCC and State telemarketing laws and all call recording regulations in the jurisdictions in which your Agents make or receive calls.
Indemnification
Customer will indemnify, defend, and hold harmless RAITECH AI LLC, its affiliates, and their respective officers, directors, employees, and contractors from and against any and all claims, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
1. Client’s misuse of the Services, including violations of telemarketing, privacy, or data protection laws;
2. Any claim that data, scripts, information, or other materials provided by Client infringe or misappropriate the intellectual property, privacy, or other rights of any third party;
3. Any inaccurate, false, or incomplete information supplied by Client for the setup, training, or operation of PRIME SQUAD AI Voice Agents;
4. Client’s breach of this Agreement; and
5. Any unauthorized modification, cloning, or redeployment of PRIME SQUAD AI Voice Agents outside the approved infrastructure.
This indemnity shall survive termination of the Agreement.
Termination of AaaS subscription
TERMINATION RIGHTS: Either party may terminate your subscription with advance notice as follows: you may cancel at any time through your account dashboard with termination effective at the end of your current billing period, and we may terminate for material breach with fifteen days’ written notice and opportunity to cure, or immediately for violation of acceptable use policies or non-payment after notice.
EFFECT OF TERMINATION: Upon termination, your access to our Platform will cease at the end of your current billing period. You will have thirty days to export your data through available export tools, after which we may delete your data from our systems. You remain responsible for all fees incurred through the termination date.
DATA PORTABILITY: Upon termination, RAITECH will make available to Customer, upon written request, a copy of Customer’s call-related data (including call logs, recordings, and performance reports) in a standard format for a period of thirty (30) days. Thereafter, RAITECH may permanently delete such data with no further obligation. For clarity, Customer shall not be entitled to access or receive any agent configurations, prompts, workflows, or other proprietary setup information owned by RAITECH.
Texas law and dispute resolution
These Terms are governed by Texas law without regard to conflict of law principles. Any legal disputes will be resolved by binding arbitration in Dallas County, Texas under the rules of the American Arbitration Association. To the extent litigation becomes necessary, you consent to personal jurisdiction in Dallas County, Texas.
You agree to bring claims individually and not as part of any class action or representative proceeding. This waiver applies to the maximum extent permitted by Texas law.
General provisions
Entire Agreement: These Terms, together with our Privacy Policy, applicable Data Processing Addendum, and any applicable subscription agreements, constitute the entire agreement between you and us regarding your use of our Platform. Additional terms may apply for specific features or jurisdictions as required by law.
Modifications: We may modify these Terms with sixty days’ advance notice for material changes affecting core terms. For changes required by law or regulation, we may implement modifications with concurrent notification. Notice will be provided via email or through our Platform. Continued use after the effective date constitutes acceptance of modified Terms.
Severability: If any provision of these Terms is found unenforceable under applicable law, the remaining provisions will remain in full force and effect. Invalid provisions will be modified minimally to make them enforceable where possible, with particular attention to maintaining compliance with applicable privacy and AI governance requirements.
Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets with notice to you and compliance with applicable data protection transfer requirements.
Force Majeure and Business Interruption:
Force Majeure: Services may be suspended or delayed due to circumstances beyond our reasonable control. We will not be held liable for suspensions, delays, or failures due to causes beyond our reasonable control, including, but not limited to natural disasters, internet service provider or telecommunications disruptions, third-party partner infrastructure failures, strikes, regulatory actions, government actions, network failures, or other external circumstances.
Business Interruption: Agents are hosted on Third-Party Partner Infrastructure (Retell for voice services, Railway for automations), each of which maintains its own uptime guarantees. We will monitor incidents, relay partner status updates, and work to restore services as quickly as possible, including providing reasonable workarounds where feasible. Clients are responsible for maintaining backup communication channels (e.g., voicemail systems, human staff) to ensure continuity of critical business operations during service outages.
Notices: Legal notices will be provided to the email address associated with your account or as otherwise specified in these Terms. You are responsible for maintaining current contact information.
Survival: Provisions that by their nature should survive termination will remain in effect after termination, including intellectual property rights, confidentiality obligations, limitation of liability, indemnification, data processing obligations during transition periods, and individual privacy rights.
Multi-Jurisdictional Compliance: These Terms are designed to comply with applicable laws across multiple jurisdictions. Where specific jurisdictional requirements apply, those requirements supplement rather than replace these general terms unless specifically stated otherwise.
For questions about these Terms, please contact us at support@primesquad.ai or legal@raitech.ai. For privacy-related inquiries, contact privacy@raitech.ai. For EU/EEA GDPR matters, contact dpo@raitech.ai.
BY SUBSCRIBING TO OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND UNDERSTAND YOUR RIGHTS UNDER APPLICABLE PRIVACY AND AI GOVERNANCE LAWS.
Last updated: Oct 20, 2025