Front Desk Squad
Smart reception and scheduling specialists that keep your business responsive, organized, and always available — no matter the hour.
The Front Desk Squad is your 24/7 front desk team. From answering incoming calls to booking and rescheduling appointments, this squad ensures your business stays organized, accessible, and responsive at all hours.
Riley
Front Desk Coordinator
Greets every caller instantly — ensuring no missed calls, no hold times, and no lost opportunities.
Core Responsibilities
Answer Incoming Calls
Greet Callers Warmly
Identify Caller Needs
Handle High Inbound Call Volumes
Provide Basic Information
Take Messages
Capture Lead Information
Route Calls Efficiently
Send Call Summary Notifications
Log Call Details
Perfect for businesses that need every call answered promptly — without paying for full-time reception staff.
Skylar
Appointment Scheduling Specialist
Your AI Scheduling Specialist — managing bookings, reschedules, and cancellations with precision and care.
Core Responsibilities
Greet Callers Warmly
Check Staff & Service Availability
Book Appointments Instantly
Handle High Inbound Call Volumes
Reschedule & Cancel Requests
Send Booking Summary Email
Log Call Details
Perfect for service-based teams that rely on accurate, hassle-free scheduling and fewer no-shows.
Sales Squad
High-impact sales specialists that qualify leads, follow up, and close opportunities — helping you convert interest into revenue 24/7.
The Sales Squad is your always-on revenue engine. Whether it’s inbound inquiries, cold outreach, follow-ups, or upselling existing customers, this team is built to convert leads into revenue and keep your pipeline active.
Leo
Sales Inquiry Specialist
Your AI Sales Inquiry Specialist — converting new customer inquiries into qualified sales opportunities.
Core Responsibilities
Greet Callers Warmly
Identify Caller Needs
Handle High Inbound Call Volumes
Present Products or Services
Address Objections
Send Inquiry Summary Email
Capture Lead Information
Route Calls Efficiently
Log Call Details
Perfect for businesses that receive frequent product or service inquiries and want faster, more consistent sales engagement.
Emelie
Sales Order Collection Specialist
Your AI Sales Order & Proposal Specialist — collecting precise details to prepare accurate quotes and ensure no information is missed before closing a deal
Core Responsibilities
Greet Callers Warmly
Handle High Inbound Call Volumes
Collect Order & Proposal Details
Trigger Proposal or Quote Creation
Schedule a Callback
Send Order Summary Email
Log Call Details
Perfect for B2B or service-based companies that require detailed order or proposal information from clients.
Caleb
Sales Lead Qualifying Specialist
Your AI Sales Qualifier Specialist — built to analyze lead potential, assess interest level, and pass only qualified opportunities to your sales team for follow-up.
Core Responsibilities
Call New Leads
Ask Structured Qualification Questions
Score Leads Automatically
Schedule a Callback
Transfer Qualified Leads
Send Qualification Summary Email
Update CRM Records
Log Call Details
Perfect for marketing and sales teams that generate large lead volumes and need accurate, scalable qualification.
Jessica
Sales Follow-Up Specialist
Your AI Sales Follow-Up Specialist — built to nurture interested prospects, address remaining concerns, and guide them toward closing the sale.
Core Responsibilities
Call Warm or Idle Leads
Reference Past Interactions
Share Updated Offers or Promotions
Answer Common Questions
Schedule a Follow-Up Call
Transfer Re-Engaged Leads
Send Follow-Up Email
Update CRM Records
Log Call Details
Perfect for sales teams that need reliable follow-up support to convert warm leads into paying customers.
Aria
Customer Reactivation Specialist
Your AI Customer Reactivation Specialist — designed to reconnect with dormant customers, rebuild relationships, and convert inactive accounts back into loyal buyers.
Core Responsibilities
Reach Out to Past Customers
Reference Purchase & Engagement History
Collect Feedback on Cancellations
Re-Engage with Personalized Offers
Answer Common Questions
Route Active Opportunities
Send Reactivation Summary Email
Schedule a Callback
Update CRM Records
Log Call Details
Perfect for businesses looking to win back past clients and maximize retention without adding extra sales staff.
Martin
Service Upselling Specialist
Your AI Services Upseller Specialist — designed to identify expansion opportunities, present value-driven offers, and help your business grow existing accounts effortlessly.
Core Responsibilities
Reach Out to Existing Customers
Present Upsell & Add-On Opportunities
Answer Customer Questions
Highlight Benefits & ROI
Transfer Interested Customers
Send Offer Summary Email
Schedule a Callback
Update CRM Records
Log Call Details
Perfect for businesses aiming to maximize revenue from existing customers through consistent, data-driven upselling.
Marlene
Post-Sales Feedback Specialist
Your AI Feedback Collection Specialist — designed to contact customers after a purchase or service completion, gather insights, and deliver actionable reports that help your business continuously improve.
Core Responsibilities
Reach Out for Feedback Calls
Collect Detailed Feedback
Report Feedback Insights
Recommend Next-Step Actions
Send Feedback Summary Email
Schedule a Callback
Update CRM Records
Log Call Details
Perfect for companies that want structured, unbiased feedback at scale without increasing headcount.
Amy
Relationship Insights Specialist
Your AI Relationship Insights Specialist — designed to engage customers periodically, gather experience insights, and provide data-driven visibility into account health so your team can act before issues escalate.
Core Responsibilities
Connect with Existing Customers
Discuss Customer Experience
Capture Relationship Insights
Recommend Next-Step Actions
Send Follow-Up Summary Email
Schedule a Callback
Route Calls Efficiently
Update CRM Records
Log Call Details
Perfect for service-driven or subscription-based companies that want proactive client monitoring and relationship intelligence.
Customer Support Squad
Responsive support specialists that resolve questions, guide troubleshooting, and deliver consistent service — keeping customers satisfied around the clock.
The Customer Support Squad is your always-on frontline for customer care. From answering everyday inquiries to guiding users through step-by-step troubleshooting, this squad delivers responsive, 24/7 support that keeps customers satisfied and loyal.
Sarah
Technical Support Specialist
Your AI Technical Support Specialist — built to handle common troubleshooting questions, product setup guidance, and system diagnostics, freeing your team to focus on advanced cases.
Core Responsibilities
Answer Incoming Support Calls
Identify Caller Needs
Handle High Inbound Call Volumes
Support Shopify Orders & Accounts
Route Complex Cases Efficiently
Provide Product or Service Information
Send Support Summary Email
Create Help Desk Tickets
Update CRM or Ticketing System
Log Call Details
Perfect for SaaS, IT, and product companies that need reliable first-line technical support at scale.
William
Troubleshooting Specialist
Your AI Troubleshooting Specialist — trained to handle detailed technical or service-related problems, provide real-time diagnostics, and walk customers through step-by-step solutions before escalating to your team.
Core Responsibilities
Receive Escalated Technical Calls
Greet Callers Warmly
Diagnose Product or System Issues
Guide Step-by-Step Troubleshooting
Handle High Inbound Call Volumes
Escalate Unresolved Problems
Verify Fix Effectiveness
Send Troubleshooting Summary Email
Create Help Desk Tickets
Update CRM or Ticketing System
Perfect for technology, telecom, or equipment-based companies that need consistent, expert-level troubleshooting 24/7.
Human Resource Squad
High-impact sales specialists that qualify leads, follow up, and close opportunities — helping you convert interest into revenue 24/7.
The HR Squad supports your team across every stage of the employee journey—from screening candidates and onboarding new hires to monitoring productivity and gathering exit feedback. With consistent, data-driven interactions, your people stay supported and your culture stays strong
Edward
Candidate Interview Specialist
Your AI Candidate Interviewer Specialist — designed to handle first-round screening interviews, assess applicant fit, and ensure every candidate is evaluated fairly and professionally.
Core Responsibilities
Call and Pre-Screen Candidates
Ask Structured Interview Questions
Assess Candidate Fit
Record Candidate Responses
Handle Multiple Interviews Seamlessly
Transfer Qualified Candidates
Update CRM or HR Database
Send Interview Summary Email
Log Call Details
Perfect for HR departments and staffing agencies that need scalable, structured interview support without increasing headcount.
Monika
Employee Onboarding Specialist
Your AI Onboarding Specialist — built to streamline new-hire orientation by handling welcome calls, explaining company policies, and confirming task completion without human HR intervention.
Core Responsibilities
Welcome New Employees
Explain Onboarding Steps
Answer Employee Questions
Guide Employees Through Policies
Update HR or Onboarding System
Send Welcome Email
Log Call Details
Perfect for growing teams that want to deliver smooth, standardized onboarding experiences at scale.
Alice
HR Inquiry Specialist
Your AI HR Inquiry Specialist — designed to manage employee calls and questions regarding leave policies, benefits, payroll timelines, and compliance, so your HR team can focus on strategic work instead of repetitive inquiries.
Core Responsibilities
Answer HR Inquiries
Greet Callers Warmly
Provide Policy and Benefits Information
Guide Employees on HR Procedures
Address Sensitive Questions Professionally
Update HR or CRM System
Route Inquiries to HR Teams
Send Response or Summary Email
Log Call Details
Perfect for organizations seeking responsive, scalable HR communication without increasing team size.
Allen
Productivity Check-In Specialist
Your AI Productivity Check-In Specialist — designed to perform routine employee touchpoints, collect progress metrics, and flag trends so leaders can make timely decisions with real-time insight.
Core Responsibilities
Conduct Productivity Check-Ins
Collect Feedback on Work Conditions
Identify Burnout or Engagement Risks
Ask Structured Morale Questions
Schedule Follow-Up Conversations
Transfer Critical Feedback
Generate Morale Summaries
Update HR or CRM Records
Send Follow-Up Email Summaries
Log Call Details
Perfect for companies that value regular employee communication and data-driven performance tracking.
Sydney
Exit Interview Specialist
Your AI Exit Interview Specialist — built to handle employee offboarding conversations professionally and confidentially, capturing feedback on culture, leadership, and work experience automatically.
Core Responsibilities
Conduct Exit Interviews
Ask Structured Feedback Questions
Capture Insights on Work Environment
Record Employee Responses
Send Exit Interview Summary Email
Update HR or CRM Records
Log Call Details
Perfect for organizations that value data-driven people insights and want to standardize their offboarding process.
Squad In Action
Post-Sales Feedback Specialist
Listen to Marlene capture feedback from a guest who recently stayed at Coastal Pearl Resort & Spa.
Customer Reactivation Specialist
Listen to Aria reconnect with a past customer and reignite their interest in a new service offer.
Sales Lead Qualifying Specialist
Listen to Caleb qualify a new sales lead generated from a solar panel Facebook campaign.
Sales Order Collection Specialist
Hear Emelie guide a new lead through a detailed conversation to understand their home-buying needs.
