Front Desk Squad
Smart reception and scheduling specialists that keep your business responsive, organized, and always available — no matter the hour.
The Front Desk Squad is your 24/7 front desk team. From answering incoming calls to booking and rescheduling appointments, this squad ensures your business stays organized, accessible, and responsive at all hours.
Core Responsibilities
Answer Incoming Calls
Greet Callers Warmly
Identify Caller Needs
Handle High Inbound Call Volumes
Provide Basic Information
Take Messages
Capture Lead Information
Route Calls Efficiently
Send Call Summary Notifications
Log Call Details
Core Responsibilities
Greet Callers Warmly
Check Staff & Service Availability
Book Appointments Instantly
Handle High Inbound Call Volumes
Reschedule & Cancel Requests
Send Booking Summary Email
Log Call Details
Sales Squad
High-impact sales specialists that qualify leads, follow up, and close opportunities — helping you convert interest into revenue 24/7.
The Sales Squad is your always-on revenue engine. Whether it’s inbound inquiries, cold outreach, follow-ups, or upselling existing customers, this team is built to convert leads into revenue and keep your pipeline active.
Core Responsibilities
Greet Callers Warmly
Identify Caller Needs
Handle High Inbound Call Volumes
Present Products or Services
Address Objections
Send Inquiry Summary Email
Capture Lead Information
Route Calls Efficiently
Log Call Details
Core Responsibilities
Greet Callers Warmly
Handle High Inbound Call Volumes
Collect Order & Proposal Details
Trigger Proposal or Quote Creation
Schedule a Callback
Send Order Summary Email
Log Call Details
Core Responsibilities
Call New Leads
Ask Structured Qualification Questions
Score Leads Automatically
Schedule a Callback
Transfer Qualified Leads
Send Qualification Summary Email
Update CRM Records
Log Call Details
Core Responsibilities
Call Warm or Idle Leads
Reference Past Interactions
Share Updated Offers or Promotions
Answer Common Questions
Schedule a Follow-Up Call
Transfer Re-Engaged Leads
Send Follow-Up Email
Update CRM Records
Log Call Details
Core Responsibilities
Reach Out to Past Customers
Reference Purchase & Engagement History
Collect Feedback on Cancellations
Re-Engage with Personalized Offers
Answer Common Questions
Route Active Opportunities
Send Reactivation Summary Email
Schedule a Callback
Update CRM Records
Log Call Details
Core Responsibilities
Reach Out to Existing Customers
Present Upsell & Add-On Opportunities
Answer Customer Questions
Highlight Benefits & ROI
Transfer Interested Customers
Send Offer Summary Email
Schedule a Callback
Update CRM Records
Log Call Details
Core Responsibilities
Reach Out for Feedback Calls
Collect Detailed Feedback
Report Feedback Insights
Recommend Next-Step Actions
Send Feedback Summary Email
Schedule a Callback
Update CRM Records
Log Call Details
Core Responsibilities
Connect with Existing Customers
Discuss Customer Experience
Capture Relationship Insights
Recommend Next-Step Actions
Send Follow-Up Summary Email
Schedule a Callback
Route Calls Efficiently
Update CRM Records
Log Call Details
Customer Support Squad
Responsive support specialists that resolve questions, guide troubleshooting, and deliver consistent service — keeping customers satisfied around the clock.
The Customer Support Squad is your always-on frontline for customer care. From answering everyday inquiries to guiding users through step-by-step troubleshooting, this squad delivers responsive, 24/7 support that keeps customers satisfied and loyal.
Core Responsibilities
Answer Incoming Support Calls
Identify Caller Needs
Handle High Inbound Call Volumes
Support Shopify Orders & Accounts
Route Complex Cases Efficiently
Provide Product or Service Information
Send Support Summary Email
Create Help Desk Tickets
Update CRM or Ticketing System
Log Call Details
Core Responsibilities
Receive Escalated Technical Calls
Greet Callers Warmly
Diagnose Product or System Issues
Guide Step-by-Step Troubleshooting
Handle High Inbound Call Volumes
Escalate Unresolved Problems
Verify Fix Effectiveness
Send Troubleshooting Summary Email
Create Help Desk Tickets
Update CRM or Ticketing System
Human Resource Squad
High-impact sales specialists that qualify leads, follow up, and close opportunities — helping you convert interest into revenue 24/7.
The HR Squad supports your team across every stage of the employee journey—from screening candidates and onboarding new hires to monitoring productivity and gathering exit feedback. With consistent, data-driven interactions, your people stay supported and your culture stays strong
Core Responsibilities
Call and Pre-Screen Candidates
Ask Structured Interview Questions
Assess Candidate Fit
Record Candidate Responses
Handle Multiple Interviews Seamlessly
Transfer Qualified Candidates
Update CRM or HR Database
Send Interview Summary Email
Log Call Details
Core Responsibilities
Welcome New Employees
Explain Onboarding Steps
Answer Employee Questions
Guide Employees Through Policies
Update HR or Onboarding System
Send Welcome Email
Log Call Details
Core Responsibilities
Answer HR Inquiries
Greet Callers Warmly
Provide Policy and Benefits Information
Guide Employees on HR Procedures
Address Sensitive Questions Professionally
Update HR or CRM System
Route Inquiries to HR Teams
Send Response or Summary Email
Log Call Details
Core Responsibilities
Conduct Productivity Check-Ins
Collect Feedback on Work Conditions
Identify Burnout or Engagement Risks
Ask Structured Morale Questions
Schedule Follow-Up Conversations
Transfer Critical Feedback
Generate Morale Summaries
Update HR or CRM Records
Send Follow-Up Email Summaries
Log Call Details
Core Responsibilities
Conduct Exit Interviews
Ask Structured Feedback Questions
Capture Insights on Work Environment
Record Employee Responses
Send Exit Interview Summary Email
Update HR or CRM Records
Log Call Details
Post-Sales Feedback Specialist
Listen to Marlene capture feedback from a guest who recently stayed at Coastal Pearl Resort & Spa.
Customer Reactivation Specialist
Listen to Aria reconnect with a past customer and reignite their interest in a new service offer.
Sales Lead Qualifying Specialist
Listen to Caleb qualify a new sales lead generated from a solar panel Facebook campaign.
Sales Order Collection Specialist
Hear Emelie guide a new lead through a detailed conversation to understand their home-buying needs.
