We treat your conversations like your business:
Our platform aligns with leading frameworks recognized across industries
Verified operational and data-security controls
Data-subject rights, consent, and lawful processing for EU/UK users
Secure handling of payment and transaction data
Available for healthcare clients managing PHI (with signed BAA)
U.S. consumer data rights and transparency
esponsible voice communication and biometric privacy
Compliance is continuously monitored and updated as regulations evolve worldwide.
Core Security Features
Security built into every layer — protecting your data, users, and voice interactions.
End-to-End Encryption
ES-256 and TLS/SRTP secure every call, transcript, and data stream.
Role-Based Access Controls
Least-privilege access ensures data visibility only to authorized users.
Multi-Factor Authentication
Added protection for all admin and API access points.
Audit Logging
Complete traceability of every action for accountability and forensics.
Tenant Isolation
Client data is never co-mingled or shared across infrastructures.
Secure APIs
OAuth 2.0 and mTLS authentication maintain safe, encrypted integrations.
Data Privacy & Ownership
We believe your data should remain yours. It stays secure, private, and fully under your control at every stage of processing.
Transparency
We clearly outline how voice and transcript data are collected and used.
Data Residency
U.S.-based hosting with optional regional storage for compliance needs.
Retention Policies
Data is automatically deleted based on defined retention schedules.
Client Control
Access revocation and data-erasure requests are always honored.
AI Governance & Data Control
Built-in safeguards ensure our AI voice agents operate within strict data and ethical boundaries—never storing, sharing, or generating unauthorized content.
Controlled Knowledge Access:
AI voice agents only respond using verified business data sources, ensuring no unapproved or external information is ever referenced.
No Model Retraining on Customer Data
All customer conversations are excluded from any public or shared model training. Your voice data is never reused, sold, or exposed for AI fine-tuning.
Human Oversight & Escalation
When uncertain or high-risk scenarios occur, agents pause automated actions and route them to designated human reviewers.
Conversation Transparency Logs
Every AI interaction is recorded with context and outcome metadata, enabling full visibility, compliance audits, and accountability tracking.
Policy-Driven AI Behavior
Each deployed agent follows a defined policy layer that governs what data it can access, share, or summarize, ensuring it operates strictly within approved limits.
Post-Stay Feedback Collection
Listen to Marlene gather valuable feedback from a recent guest on behalf of Coastal Pearl Resort.
Sales Lead Qualification
Listen to Caleb qualify a new Facebook lead for SunEdge Solar by verifying property details and solar readiness.
Sales Order Call
Listen to Emelie assist a new homebuyer as she gathers property preferences, budget, and move-in goals for HorizonKeys Realty.
Customer Reactivation Call
Listen to Aria reconnect with a canceled meal plan customer and present a special comeback offer.
