AI support specialists that resolve questions, guide troubleshooting, and deliver consistent service — resolving customers queries around the clock
AI support specialists that resolve questions, guide troubleshooting, and deliver consistent service — resolving customers queries around the clock
Where
Where
Customer Support
Customer Support
Operations Break Down
Operations Break Down
High Volume of Repetitive Inquiries
Support teams spend significant time answering the same basic questions about orders, policies, and usage. This slows response times for more complex issues.
Long Wait Times During Peak Hours
Inconsistent Issue Resolution
Delayed Escalations
Limited Insight into Support Trends
Business-Hour Support Limits
High Volume of Repetitive Inquiries
Support teams spend significant time answering the same basic questions about orders, policies, and usage. This slows response times for more complex issues.
Long Wait Times During Peak Hours
Inconsistent Issue Resolution
Delayed Escalations
Limited Insight into Support Trends
Business-Hour Support Limits
High Volume of Repetitive Inquiries
Support teams spend significant time answering the same basic questions about orders, policies, and usage. This slows response times for more complex issues.
Long Wait Times During Peak Hours
Inconsistent Issue Resolution
Delayed Escalations
Limited Insight into Support Trends
Business-Hour Support Limits
High Volume of Repetitive Inquiries
Support teams spend significant time answering the same basic questions about orders, policies, and usage. This slows response times for more complex issues.
Long Wait Times During Peak Hours
Inconsistent Issue Resolution
Delayed Escalations
Limited Insight into Support Trends
Business-Hour Support Limits
Customer Support
Customer Support
Built to Back Up Your Team, Not Burn Them Out
Built to Back Up Your Team, Not Burn Them Out
Deliver Instant, 24/7 Customer Support
Ensure every customer gets immediate help at any time, even during peak hours, after-hours, or staff shortages.
Deliver Instant, 24/7 Customer Support
Ensure every customer gets immediate help at any time, even during peak hours, after-hours, or staff shortages.
Reduce Support Ticket Load with Smart Troubleshooting
Automatically diagnose issues, guide customers through steps, and create or update tickets—reducing your team’s workload significantly.
Reduce Support Ticket Load with Smart Troubleshooting
Automatically diagnose issues, guide customers through steps, and create or update tickets—reducing your team’s workload significantly.
Streamline Escalations and Maintain Faster Resolution Time
Automatically escalate unresolved or high-severity issues to the right team member, ensuring faster resolutions and fewer bottlenecks.
Streamline Escalations and Maintain Faster Resolution Time
Automatically escalate unresolved or high-severity issues to the right team member, ensuring faster resolutions and fewer bottlenecks.
Resolve Common Issues Without Human Involvement
Handle FAQs, product questions, order updates, and L1 troubleshooting automatically so your team focuses only on complex cases.
Resolve Common Issues Without Human Involvement
Handle FAQs, product questions, order updates, and L1 troubleshooting automatically so your team focuses only on complex cases.
Improve Customer Satisfaction with Personalized Responses
Use customer memory to recall past issues, preferences, and history, creating human-like, context-aware support experiences.
Improve Customer Satisfaction with Personalized Responses
Use customer memory to recall past issues, preferences, and history, creating human-like, context-aware support experiences.
Gain Visibility with Detailed Logs and Analytics
Track support volume, issue trends, and ticket metrics with weekly reports, call logs, and an analytics dashboard.
Gain Visibility with Detailed Logs and Analytics
Track support volume, issue trends, and ticket metrics with weekly reports, call logs, and an analytics dashboard.
Deliver Instant, 24/7 Customer Support
Ensure every customer gets immediate help at any time, even during peak hours, after-hours, or staff shortages.
Reduce Support Ticket Load with Smart Troubleshooting
Automatically diagnose issues, guide customers through steps, and create or update tickets—reducing your team’s workload significantly.
Streamline Escalations and Maintain Faster Resolution Time
Automatically escalate unresolved or high-severity issues to the right team member, ensuring faster resolutions and fewer bottlenecks.
Resolve Common Issues Without Human Involvement
Handle FAQs, product questions, order updates, and L1 troubleshooting automatically so your team focuses only on complex cases.
Improve Customer Satisfaction with Personalized Responses
Use customer memory to recall past issues, preferences, and history, creating human-like, context-aware support experiences.
Gain Visibility with Detailed Logs and Analytics
Track support volume, issue trends, and ticket metrics with weekly reports, call logs, and an analytics dashboard.
Deliver Instant, 24/7 Customer Support
Ensure every customer gets immediate help at any time, even during peak hours, after-hours, or staff shortages.
Resolve Common Issues Without Human Involvement
Handle FAQs, product questions, order updates, and L1 troubleshooting automatically so your team focuses only on complex cases.
Reduce Support Ticket Load with Smart Troubleshooting
Automatically diagnose issues, guide customers through steps, and create or update tickets—reducing your team’s workload significantly.
Improve Customer Satisfaction with Personalized Responses
Use customer memory to recall past issues, preferences, and history, creating human-like, context-aware support experiences.
Streamline Escalations and Maintain Faster Resolution Time
Automatically escalate unresolved or high-severity issues to the right team member, ensuring faster resolutions and fewer bottlenecks.
Gain Visibility with Detailed Logs and Analytics
Track support volume, issue trends, and ticket metrics with weekly reports, call logs, and an analytics dashboard.
The Customer Support Squad handles routine questions, guides troubleshooting, and manages follow-ups so your support team can focus on complex issues and customer relationships.
The Customer Support Squad handles routine questions, guides troubleshooting, and manages follow-ups so your support team can focus on complex issues and customer relationships.
AI Customer Support Specialist
Provides reliable, first-line customer support by resolving common inquiries, guiding next steps, and ensuring fast, consistent responses 24/7.
Sarah supports customer service operations by:
Answering inbound support calls using approved workflows
Identifying caller needs and categorizing support requests
Resolving common questions related to orders, policies, and FAQs
Retrieving customer and order information from connected systems
Creating, updating, and tracking support tickets
Sarah
AI Customer Support Specialist
Provides reliable, first-line customer support by resolving common inquiries, guiding next steps, and ensuring fast, consistent responses 24/7.
Sarah supports customer service operations by:
Answering inbound support calls using approved workflows
Identifying caller needs and categorizing support requests
Resolving common questions related to orders, policies, and FAQs
Retrieving customer and order information from connected systems
Creating, updating, and tracking support tickets
Sarah
AI Customer Support Specialist
Provides reliable, first-line customer support by resolving common inquiries, guiding next steps, and ensuring fast, consistent responses 24/7.
Sarah supports customer service operations by:
Answering inbound support calls using approved workflows
Identifying caller needs and categorizing support requests
Resolving common questions related to orders, policies, and FAQs
Retrieving customer and order information from connected systems
Creating, updating, and tracking support tickets
Sarah
AI Customer Support Specialist
Provides reliable, first-line customer support by resolving common inquiries, guiding next steps, and ensuring fast, consistent responses 24/7.
Sarah
AI Product Troubleshooting Specialist
Guides customers through structured troubleshooting steps, resolves common technical issues, and routes complex cases with full context.
William supports technical support teams by:
Answering inbound technical support calls using approved workflows
Identifying caller needs and categorizing reported issues
Gathering relevant product, system, or account information
Guiding customers through step-by-step troubleshooting instructions
Resolving known or repeatable issues within defined support boundaries
William
AI Product Troubleshooting Specialist
Guides customers through structured troubleshooting steps, resolves common technical issues, and routes complex cases with full context.
William supports technical support teams by:
Answering inbound technical support calls using approved workflows
Identifying caller needs and categorizing reported issues
Gathering relevant product, system, or account information
Guiding customers through step-by-step troubleshooting instructions
Resolving known or repeatable issues within defined support boundaries
William
AI Product Troubleshooting Specialist
Guides customers through structured troubleshooting steps, resolves common technical issues, and routes complex cases with full context.
William supports technical support teams by:
Answering inbound technical support calls using approved workflows
Identifying caller needs and categorizing reported issues
Gathering relevant product, system, or account information
Guiding customers through step-by-step troubleshooting instructions
Resolving known or repeatable issues within defined support boundaries
William
AI Product Troubleshooting Specialist
Guides customers through structured troubleshooting steps, resolves common technical issues, and routes complex cases with full context.
William
Agent in action
Customer Support Call
In this demo, Sarah, the AI Customer Support Agent, handles an inbound call from an e-commerce shopper looking for clarity on two issues: the status of their refund request and the progress of a recent order. Sarah provides quick, accurate updates, sets clear expectations, and maintains a calm, customer-first experience throughout the call
Agent in action
Customer Support Call
In this demo, Sarah, the AI Customer Support Agent, handles an inbound call from an e-commerce shopper looking for clarity on two issues: the status of their refund request and the progress of a recent order. Sarah provides quick, accurate updates, sets clear expectations, and maintains a calm, customer-first experience throughout the call
Agent in action
Customer Support Call
In this demo, Sarah, the AI Customer Support Agent, handles an inbound call from an e-commerce shopper looking for clarity on two issues: the status of their refund request and the progress of a recent order. Sarah provides quick, accurate updates, sets clear expectations, and maintains a calm, customer-first experience throughout the call
Agent in action
Customer Support Call
In this demo, Sarah, the AI Customer Support Agent, handles an inbound call from an e-commerce shopper looking for clarity on two issues: the status of their refund request and the progress of a recent order. Sarah provides quick, accurate updates, sets clear expectations, and maintains a calm, customer-first experience throughout the call
Built to Work With Your Business Systems
We integrate with your existing systems to keep conversations and operations flowing smoothly.
Built to Work With Your Business Systems
We integrate with your existing systems to keep conversations and operations flowing smoothly.
Built to Work With Your Business Systems
We integrate with your existing systems to keep conversations and operations flowing smoothly.
Built to Work With Your Business Systems
We integrate with your existing systems to keep conversations and operations flowing smoothly.
Call PRIME SQUAD AI
Call PRIME SQUAD AI
and Experience Our Agents Live
and Experience Our Agents Live
Speak directly with our AI agents and see how real business calls are answered, routed, and handled automatically.
Speak directly with our AI agents and see how real business calls are answered, routed, and handled automatically.
Talk to Riley
Talk to Riley
Our AI Front Desk Coordinator
Our AI Front Desk Coordinator
Available 24/7 to answer your call, provide general information, and route your request to the right place.
Available 24/7 to answer your call, provide general information, and route your request to the right place.
Available 24/7 to answer your call, provide general information, and route your request to the right place.
Talk to Leo
Talk to Leo
Our AI Sales Inquiry Specialist
Our AI Sales Inquiry Specialist
An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.
An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.
An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.
Frequently Asked Questions
Frequently Asked Questions
FAQs
Get clarity before you commit
Get clarity before you commit
Clear explanations around setup, integrations, security, and compliance, so teams understand exactly how AI agents support real workflows before moving forward.
Clear explanations around setup, integrations, security, and compliance, so teams understand exactly how AI agents support real workflows before moving forward.
Human vs AI
Human vs AI
Human vs AI
Designed to support people, not replace them
Designed to support people, not replace them
A clear breakdown of how AI handles volume and repetition, while humans stay focused on judgment, relationships, and high-value decision-making.
A clear breakdown of how AI handles volume and repetition, while humans stay focused on judgment, relationships, and high-value decision-making.
AI Agent Benefits
AI Agent Benefits
AI Agent Benefits
Remove bottlenecks from daily operations
Remove bottlenecks from daily operations
See how AI agents absorb repetitive conversations, protect customer experience, and help teams scale operations without adding headcount.
See how AI agents absorb repetitive conversations, protect customer experience, and help teams scale operations without adding headcount.
YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS
YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS
YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS
Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.
Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.
Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.
