Pricing Guide

Transparent Pricing

No Surprises

Understand exactly how your PRIME SQUAD AI Voice Agent is billed — from one-time setup and onboarding to monthly subscriptions, maintenance, and support. Everything is structured to give your business flexibility, scalability, and full cost transparency.

Setup Fee & Onboarding Coverage

Customizes your AI agent to your workflows, integrations, and brand voice.

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Monthly Subscription

Choose from flexible voice-minute tiers that fit your business call volume.

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Maintenance Plans

Keep your agents optimized with ongoing updates, testing, and performance tuning.

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Support & Service Levels

Access faster response times, dedicated support, and system monitoring.

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Enterprise & Custom Voice Tiers

Scale beyond standard plans with tailored call volumes and compliance SLAs.

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Security & Compliance

Built-in GDPR, PCI, and SOC 2 readiness with optional HIPAA compliance.

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Add-Ons & Integrations

Expand functionality with branded caller IDs, verified numbers, and connected apps.

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FAQs & Additional Information

Get quick answers about setup, billing, and voice-minute usage.

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Setup Fee & Onboarding Coverage

Each agent setup fee includes everything required to launch a fully functional AI voice agent tailored to your business operations.

What’s Included in Setup:

Customization of agent personality, tone, and conversation logic

Building structured question flow and qualifying criteria

Call routing, call-back, and follow-up logic configuration

Integration with CRMs, calendars, ticketing, and order systems

Uploading FAQs, business policies, and response templates

Loading promotions, offers, and product details for sales agents

Initial compliance setup (GDPR, PCI readiness included)

Testing and verifying agent performance before launch

Setting up Slack or email notifications for call logs and updates

Average Setup Timeline

3–5

business days per agent, from requirements submission to live deployment.

Setup costs vary for each agent depending on workflow complexity, required integrations, and configuration steps. Detailed setup pricing for every agent is available in their respective profiles.

Monthly Subscription

Your monthly subscription determines how many minutes your AI agent can actively handle calls. Each plan is designed to scale with your call volume and business size.

Included in Subscription:

Tiered voice-minute plans (Starter, Growth, Scale, Enterprise)

Built-in automation workflows for call routing, follow-ups, and data capture

Call performance analytics with dashboards for usage and trend insights

Real-time monitoring of call volume, duration, and outcomes

Access to detailed call logs for each agent

Request business information and data via support request

Automatic platform updates for hosting reliability and automation stability

Guaranteed uptime and continuous performance optimization

Important Note:

Standard Maintenance is included with every Scale Plan agent. You can also request a Standard or Premium Maintenance Plan for any agent under any tier.

Maintenance plans are billed separately from your subscription and provide ongoing logic updates, call optimization, and agent performance tuning.

Standard Maintenance is included with every Scale Plan agent. You can also request a Standard or Premium Maintenance Plan for any agent under any tier.

Maintenance plans are billed separately from your subscription and provide ongoing logic updates, call optimization, and agent performance tuning.

Voice Tier Options

Starter

1,000

voice mins / month

Growth

3,000

voice mins / month

Scale

6,000

voice mins / month

Enterprise

Request Enterprise Quote

Billing and Renewals

All subscriptions renew monthly. You can upgrade, downgrade, or pause your plan anytime before the next cycle.

Maintenance Plans

Maintenance is optional, but highly recommended to keep your AI agents performing at their best. It ensures agents remain accurate, adaptive, and aligned with your latest business updates through continuous optimization and intelligence improvements.

Included in Maintenance:

Routine updates to call flows, conversation logic, and question criteria

Refinement of agent prompts and scripts based on real customer call transcripts

Intelligence model updates aligned with the latest stable AI versions

Regular testing after each update to verify performance and reliability

Updates to business information, policies, or offers upon request

Troubleshooting and logic corrections for call handling or automation issues

Monthly maintenance report with results and recommendations

Scheduled check-in calls to review agent performance and improvement areas

Important Note:

Standard Maintenance is included with every Scale Plan agent. You can also request a Standard or Premium Maintenance Plan for any agent under any tier.

Maintenance plans are billed separately from your subscription and provide ongoing logic updates, call optimization, and agent performance tuning.

Standard Maintenance is included with every Scale Plan agent. You can also request a Standard or Premium Maintenance Plan for any agent under any tier.

Maintenance plans are billed separately from your subscription and provide ongoing logic updates, call optimization, and agent performance tuning.

Available Plans

Standard Maintenance

ADDON

Updates every 30 days, including performance tuning, logic reviews, and a monthly summary report

Premium Maintenance

ADDON

Updates every 15 days, including advanced prompt optimization, model performance tracking, and a monthly consultation call

Why Choose Maintenance

While not required, maintenance ensures your agents evolve with your business, adapting to new workflows, customer patterns, and AI model advancements for long-term performance stability.

Support & Service Levels

Support plans are designed to maintain consistent performance, reliability, and responsiveness across all active Agents in your PRIME SQUAD AI account.

Included with Subscription:

Email or ticket-based assistance for technical and billing inquiries

Guidance on using call logs, analytics, and platform features

Reporting of agent issues or workflow interruptions

Response within 1–2 business days

Support plans apply at the account level, covering all active Agents under your business subscription. You can upgrade anytime to enhance response times, communication channels, and personalized support coverage.

We offer three support tiers

Basic Support

Response time: within 24–48 hours via help desk ticket

Access to the PRIME SQUAD Help Center and documentation

Covers general inquiries, billing questions, and non-urgent operational issues

Priority Support

ADDON

Response time: within 24 hours via help desk and chat

Includes all Basic Support features

Troubleshooting assistance for workflows, automations, and integrations

Periodic operational guidance to ensure agents perform within specifications

Elite Support

ADDON

Response time: within 12 hours via help desk, chat, phone, and Slack

Includes all Priority Support features

Priority queue handling and real-time coordination for urgent issues

Dedicated support liaison for enterprise or high-usage accounts

Optional live sessions for configuration or automation reviews

Support Hours

Monday–Friday, 10:00 a.m. to 7:00 p.m. Central Time

Enterprise & Custom Voice Tiers

For businesses managing high call volumes, multiple departments, or specialized workflows, we offers custom voice tiers designed for enterprise scalability and performance reliability.

Included in Enterprise Options:

Custom voice-minute allocations beyond 6,000 minutes per month

Shared or distributed voice pools across multiple agents or departments

Dedicated infrastructure and enhanced concurrency for high-volume operations

SLA-backed uptime commitments and system performance monitoring

Access to advanced call analytics and agent performance dashboards

Optional HIPAA-compliant configuration for regulated industries

Priority setup and integration support for complex environments

Dedicated account manager for optimization and reporting

When to Choose an Enterprise Plan:

Your business manages large inbound or outbound call volumes

You operate across multiple teams or departments

You require data isolation, custom routing, or SLA-backed performance

You need specialized compliance or security configurations

How to Get Started

Request a custom quote to tailor your plan based on total call volume, number of agents, and compliance requirements.

Our team will analyze your usage profile and design a scalable configuration that fits your operational needs.

Request a custom quote to tailor your plan based on total call volume, number of agents, and compliance requirements.

Our team will analyze your usage profile and design a scalable configuration that fits your operational needs.

Request Enterprise Quote

Security, Compliance & Service Availability

PRIME SQUAD AI operates on enterprise-grade infrastructure built for data protection, system reliability, and global compliance. Every agent runs in a secure, monitored environment to ensure confidentiality, integrity, and consistent uptime.

Security Standards:

GDPR and SOC 2 Type II compliance for data privacy and system security

PCI DSS readiness for payment and eCommerce data protection

End-to-end encryption for data in transit and at rest

Secure access control with audit logs for traceability

Periodic vulnerability testing and compliance reviews

Our Commitment

Your data and conversations remain private, protected, and compliant with international standards — ensuring you can confidently deploy AI agents across even the most security-sensitive environments.

Service Availability

Guaranteed 99.9% uptime with proactive monitoring and redundancy

Hosted on secure, high-availability automation infrastructure

Automated backup and disaster recovery processes

Continuous performance tracking for all active agents

Real-time infrastructure health reporting available for enterprise clients

Optional Compliance Add-On

HIPAA Configuration: Designed for healthcare and regulated businesses requiring protected health information (PHI) handling.

Includes encrypted data channels, dedicated storage isolation, and signed Business Associate Agreement (BAA)

Add-Ons & Integrations

Enhance your personalized AI agents with add-ons and integrations that extend capabilities, automate workflows, and connect your existing business systems for seamless operations.

Popular Add-Ons

Branded Call

Display your verified business name as the caller ID. (U.S. numbers only)

Verified Phone Number

Prevent your phone number being marked as "Spam Likely" (U.S numbers only)

Local or Toll-Free Numbers

Expand accessibility for regional or national reach with toll free numbers

SMS Notifications

Send text messages during call related to payments collections, id verification and moer.

Multi-Language Support

Add language packs for international communication

Personal Voice Cloning

Use your own cloned voice for more personalized experience

AI Avatar Image Generation

Create a unqiue virtual identity of your agent for your website and marketing

Supported Integrations

Dropbox

Airtable

Mailchimp

HubSpot

Twilio

Clickup

Typeform

Google Drive

Google Calendar

Dropbox

Airtable

Mailchimp

HubSpot

Twilio

Clickup

Typeform

Google Drive

Explore All Integrations

Add-ons and integrations are optional and priced individually based on configuration complexity. Integration setup time and cost vary by platform and connection method.

Frequently Asked Questions

What are voice minutes and how are they counted?

Can voice minutes be shared between multiple agents?

What’s the difference between the setup fee and the monthly subscription

Why are there different types of agents?

How many calls can an agent receive at the same time?

Can I upgrade or downgrade my tier anytime?

Is there a trial or demo?

Are there hidden fees?

Are there discounts on ordering multiple agents?

If I don’t use all my minutes in a month, will they carry forward?

Find Your Answers