Frequently
Frequently
Frequently
Asked
Asked
Asked
Questions
Questions
Questions
Find quick, clear answers about PRIME SQUAD AI Voice Agents — from setup and pricing to integrations, data security, and ongoing support.
Find quick, clear answers about PRIME SQUAD AI Voice Agents — from setup and pricing to integrations, data security, and ongoing support.
Find quick, clear answers about PRIME SQUAD AI Voice Agents — from setup and pricing to integrations, data security, and ongoing support.
AI Agent Capabilities
AI Agent Capabilities
Does an AI agent replace people?
Does an AI agent replace people?
Does an AI agent replace people?
Does an AI agent replace people?
Can the AI speak multiple languages?
Can the AI speak multiple languages?
Can the AI speak multiple languages?
How reliable are your AI voice agents compared to human agents?
How reliable are your AI voice agents compared to human agents?
How reliable are your AI voice agents compared to human agents?
How reliable are your AI voice agents compared to human agents?
Do the AI voice agents work 24/7?
Do the AI voice agents work 24/7?
Do the AI voice agents work 24/7?
How accurate are they in understanding callers?
How accurate are they in understanding callers?
How accurate are they in understanding callers?
How natural do they sound?
How natural do they sound?
How natural do they sound?
What if the AI doesn’t know an answer?
What if the AI doesn’t know an answer?
What if the AI doesn’t know an answer?
Can AI voice agents handle complex calls or only simple tasks?
Can AI voice agents handle complex calls or only simple tasks?
Can AI voice agents handle complex calls or only simple tasks?
Can AI make mistakes?
Can AI make mistakes?
Can AI make mistakes?
Do AI voice agents help reduce operational costs?
Do AI voice agents help reduce operational costs?
Do AI voice agents help reduce operational costs?
How secure is the AI voice agent?
How secure is the AI voice agent?
How secure is the AI voice agent?
Tier Packages & Pricing
Tier Packages & Pricing
What are voice minutes and how are they counted?
What are voice minutes and how are they counted?
What are voice minutes and how are they counted?
Can voice minutes be shared between multiple agents?
Can voice minutes be shared between multiple agents?
Can voice minutes be shared between multiple agents?
What’s the difference between the setup fee and the monthly subscription
What’s the difference between the setup fee and the monthly subscription
What’s the difference between the setup fee and the monthly subscription
How many calls can an agent receive at the same time?
How many calls can an agent receive at the same time?
How many calls can an agent receive at the same time?
What if I go over my monthly minutes?
What if I go over my monthly minutes?
What if I go over my monthly minutes?
Can I upgrade or downgrade my tier anytime?
Can I upgrade or downgrade my tier anytime?
Can I upgrade or downgrade my tier anytime?
Are there discounts on ordering multiple agents?
Are there discounts on ordering multiple agents?
Are there discounts on ordering multiple agents?
If I don’t use all my minutes in a month, will they carry forward?
If I don’t use all my minutes in a month, will they carry forward?
If I don’t use all my minutes in a month, will they carry forward?
How will I know if my agents are exceeding their voice minutes limit?
How will I know if my agents are exceeding their voice minutes limit?
How will I know if my agents are exceeding their voice minutes limit?
Is there a trial or demo?
Is there a trial or demo?
Is there a trial or demo?
Are there hidden fees?
Are there hidden fees?
Are there hidden fees?
Are there hidden fees?
Agent Customization
Agent Customization
Why are there different types of agents?
Why are there different types of agents?
Why are there different types of agents?
Why are there different types of agents?
Can I customize my agent’s persona?
Can I customize my agent’s persona?
Can I customize my agent’s persona?
Can I customize my agent’s persona?
Can I choose the voice?
Can I choose the voice?
Can I choose the voice?
Can I choose the voice?
Can I scale from one to many agents?
Can I scale from one to many agents?
Can I scale from one to many agents?
Can I scale from one to many agents?
Can you build me a brand-new type of agent?
Can you build me a brand-new type of agent?
Can you build me a brand-new type of agent?
Can you build me a brand-new type of agent?
Maintenance & Support
Maintenance & Support
What’s in the maintenance plan?
What’s in the maintenance plan?
What’s in the maintenance plan?
What’s in the maintenance plan?
Why do I need a maintenance plan?
Why do I need a maintenance plan?
Why do I need a maintenance plan?
Why do I need a maintenance plan?
What support options do you have?
What support options do you have?
What support options do you have?
What support options do you have?
What if my agent isn’t working properly?
What if my agent isn’t working properly?
What if my agent isn’t working properly?
What if my agent isn’t working properly?
How do I request improvements?
How do I request improvements?
How do I request improvements?
How do I request improvements?
Do you charge for major retraining?
Do you charge for major retraining?
Do you charge for major retraining?
Do you charge for major retraining?
Why aren’t maintenance and support plans included in the agent tier?
Why aren’t maintenance and support plans included in the agent tier?
Why aren’t maintenance and support plans included in the agent tier?
Why aren’t maintenance and support plans included in the agent tier?
What if my business information changes, how can I update it for my agent?
What if my business information changes, how can I update it for my agent?
What if my business information changes, how can I update it for my agent?
What if my business information changes, how can I update it for my agent?
Can I update my agent’s business information myself?
Can I update my agent’s business information myself?
Can I update my agent’s business information myself?
Can I update my agent’s business information myself?
Calls Handling
Calls Handling
How quickly can the AI respond to callers?
How quickly can the AI respond to callers?
How quickly can the AI respond to callers?
How quickly can the AI respond to callers?
What if call volumes suddenly increase?
What if call volumes suddenly increase?
What if call volumes suddenly increase?
What if call volumes suddenly increase?
Will callers know they are speaking with an AI?
Will callers know they are speaking with an AI?
Will callers know they are speaking with an AI?
Will callers know they are speaking with an AI?
Can the agent transfer calls to a human?
Can the agent transfer calls to a human?
Can the agent transfer calls to a human?
Can the agent transfer calls to a human?
Can I view call logs and transcripts?
Can I view call logs and transcripts?
Can I view call logs and transcripts?
Can I view call logs and transcripts?
What’s the maximum call duration?
What’s the maximum call duration?
What’s the maximum call duration?
What’s the maximum call duration?
Can I use my current number?
Can I use my current number?
Can I use my current number?
Can I use my current number?
Can you give me a new number?
Can you give me a new number?
Can you give me a new number?
Can you give me a new number?
How do you process outbound data?
How do you process outbound data?
How do you process outbound data?
How do you process outbound data?
How do I provide data for outbound calls?
How do I provide data for outbound calls?
How do I provide data for outbound calls?
How do I provide data for outbound calls?
Concurrency Call Handling
Concurrency Call Handling
What does “concurrency” mean?
What does “concurrency” mean?
What does “concurrency” mean?
What does “concurrency” mean?
How many calls can my business handle at once?
How many calls can my business handle at once?
How many calls can my business handle at once?
How many calls can my business handle at once?
If I have more than one agent, do they each get 20 calls?
If I have more than one agent, do they each get 20 calls?
If I have more than one agent, do they each get 20 calls?
If I have more than one agent, do they each get 20 calls?
What if my business gets more than 20 calls at once?
What if my business gets more than 20 calls at once?
What if my business gets more than 20 calls at once?
What if my business gets more than 20 calls at once?
Does adding more agents automatically increase my call limit?
Does adding more agents automatically increase my call limit?
Does adding more agents automatically increase my call limit?
Does adding more agents automatically increase my call limit?
Add-ons
Add-ons
What’s a verified number?
What’s a verified number?
What’s a verified number?
What’s a verified number?
What’s branded caller ID?
What’s branded caller ID?
What’s branded caller ID?
What’s branded caller ID?
Do you support toll-free numbers?
Do you support toll-free numbers?
Do you support toll-free numbers?
Do you support toll-free numbers?
Can AI agent send SMS?
Can AI agent send SMS?
Can AI agent send SMS?
Can AI agent send SMS?
Why is HIPAA compliance offered as an add-on?
Why is HIPAA compliance offered as an add-on?
Why is HIPAA compliance offered as an add-on?
Why is HIPAA compliance offered as an add-on?
What is peronal voice cloning and how it helps?
What is peronal voice cloning and how it helps?
What is peronal voice cloning and how it helps?
What is peronal voice cloning and how it helps?
When do I need additional voice minutes?
When do I need additional voice minutes?
When do I need additional voice minutes?
When do I need additional voice minutes?
What is AI Avatar Generation used for?
What is AI Avatar Generation used for?
What is AI Avatar Generation used for?
What is AI Avatar Generation used for?
Automations & Integrations
Automations & Integrations
What kinds of automations do you offer?
What kinds of automations do you offer?
What kinds of automations do you offer?
What kinds of automations do you offer?
Which CRMs do you support?
Which CRMs do you support?
Which CRMs do you support?
Which CRMs do you support?
Can you create workflows inside my CRM?
Can you create workflows inside my CRM?
Can you create workflows inside my CRM?
Can you create workflows inside my CRM?
What if my tools aren’t supported?
What if my tools aren’t supported?
What if my tools aren’t supported?
What if my tools aren’t supported?
Can I customize my agent’s persona?
Can I customize my agent’s persona?
Can I customize my agent’s persona?
Can I customize my agent’s persona?
Can the agent connect with my calendar?
Can the agent connect with my calendar?
Can the agent connect with my calendar?
Can the agent connect with my calendar?
What types of advanced automations can you build?
What types of advanced automations can you build?
What types of advanced automations can you build?
What types of advanced automations can you build?
Can you build me a brand-new type of agent?
Can you build me a brand-new type of agent?
Can you build me a brand-new type of agent?
Can you build me a brand-new type of agent?
Business Onboarding
Business Onboarding
What do you need from me to set up the agent?
What do you need from me to set up the agent?
What do you need from me to set up the agent?
What do you need from me to set up the agent?
What’s your sales order process?
What’s your sales order process?
What’s your sales order process?
What’s your sales order process?
What’s your onboarding process?
What’s your onboarding process?
What’s your onboarding process?
What’s your onboarding process?
How long does setup take?
How long does setup take?
How long does setup take?
How long does setup take?
Can I speed up the setup process?
Can I speed up the setup process?
Can I speed up the setup process?
Can I speed up the setup process?
Who’s my contact during setup?
Who’s my contact during setup?
Who’s my contact during setup?
Who’s my contact during setup?
What if I don’t have all the information you need during setup?
What if I don’t have all the information you need during setup?
What if I don’t have all the information you need during setup?
What if I don’t have all the information you need during setup?
Data Security & Privacy
Data Security & Privacy
How do you protect data?
How do you protect data?
How do you protect data?
How do you protect data?
Where is the data stored?
Where is the data stored?
Where is the data stored?
Where is the data stored?
Can I export my data?
Can I export my data?
Can I export my data?
Can I export my data?
Do you sign NDAs or agreements?
Do you sign NDAs or agreements?
Do you sign NDAs or agreements?
Do you sign NDAs or agreements?
Do you keep call recordings?
Do you keep call recordings?
Do you keep call recordings?
Do you keep call recordings?
How long do you keep customer data?
How long do you keep customer data?
How long do you keep customer data?
How long do you keep customer data?
Are you compliant with HIPAA or GDPR?
Are you compliant with HIPAA or GDPR?
Are you compliant with HIPAA or GDPR?
Are you compliant with HIPAA or GDPR?
What type of security does your AI voice service partner provide?
What type of security does your AI voice service partner provide?
What type of security does your AI voice service partner provide?
What type of security does your AI voice service partner provide?
How do you handle sensitive information like credit card details during a call?
How do you handle sensitive information like credit card details during a call?
How do you handle sensitive information like credit card details during a call?
How do you handle sensitive information like credit card details during a call?
Custom AI Voice Agent
Custom AI Voice Agent
What is a Custom AI Voice Agent?
What is a Custom AI Voice Agent?
What is a Custom AI Voice Agent?
What is a Custom AI Voice Agent?
How is it different from prebuilt agents?
How is it different from prebuilt agents?
How is it different from prebuilt agents?
How is it different from prebuilt agents?
What details do you need to begin a custom build?
What details do you need to begin a custom build?
What details do you need to begin a custom build?
What details do you need to begin a custom build?
How long does development take?
How long does development take?
How long does development take?
How long does development take?
What systems can a custom agent integrate with?
What systems can a custom agent integrate with?
What systems can a custom agent integrate with?
What systems can a custom agent integrate with?
Is it compliant with industry data and privacy standards?
Is it compliant with industry data and privacy standards?
Is it compliant with industry data and privacy standards?
Is it compliant with industry data and privacy standards?
Can the agent’s voice and personality reflect our brand?
Can the agent’s voice and personality reflect our brand?
Can the agent’s voice and personality reflect our brand?
Can the agent’s voice and personality reflect our brand?
How is pricing structured?
How is pricing structured?
How is pricing structured?
How is pricing structured?
What does the monthly subscription include?
What does the monthly subscription include?
What does the monthly subscription include?
What does the monthly subscription include?
What if we need updates or technical assistance later?
What if we need updates or technical assistance later?
What if we need updates or technical assistance later?
What if we need updates or technical assistance later?
Can the agent handle both inbound and outbound calls?
Can the agent handle both inbound and outbound calls?
Can the agent handle both inbound and outbound calls?
Can the agent handle both inbound and outbound calls?
How do we request a proposal or get started?
How do we request a proposal or get started?
How do we request a proposal or get started?
How do we request a proposal or get started?
Call PRIME SQUAD AI
Call PRIME SQUAD AI
and Experience Our Agents Live
and Experience Our Agents Live
Speak directly with our AI agents and see how real business calls are answered, routed, and handled automatically.
Speak directly with our AI agents and see how real business calls are answered, routed, and handled automatically.
Talk to Riley
Talk to Riley
Our AI Front Desk Coordinator
Our AI Front Desk Coordinator
Available 24/7 to answer your call, provide general information, and route your request to the right place.
Available 24/7 to answer your call, provide general information, and route your request to the right place.
Available 24/7 to answer your call, provide general information, and route your request to the right place.
Talk to Leo
Talk to Leo
Our AI Sales Inquiry Specialist
Our AI Sales Inquiry Specialist
An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.
An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.
An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.