What are voice minutes and how are they counted?

Can voice minutes be shared between multiple agents?

What’s the difference between the setup fee and the monthly subscription

Why are there different types of agents?

How many calls can an agent receive at the same time?

What if I go over my monthly minutes?

Can I upgrade or downgrade my tier anytime?

Are there hidden fees?

Are there discounts on ordering multiple agents?

If I don’t use all my minutes in a month, will they carry forward?

How will I know if my agents are exceeding their voice minutes limit?

How do I see my agent voice minutes usage?

What’s the maximum call duration?

What’s in the maintenance plan?

Why do I need a maintenance plan?

What support options do you have?

What if my agent isn’t working properly?

Is support per agent or per account?

Can I get priority support during onboarding?

How do I request improvements?

Do you charge for major retraining?

Why aren’t maintenance and support plans included in the agent tier?

What if my business information changes—how can I update it for my agent?

Can I update my agent’s business information myself?

Can I view call logs and transcripts?

Can I use my current number?

Can you give me a new number?

What’s a verified number?

What’s branded caller ID?

Can my agent send SMS?

Do you support toll-free numbers?

Can the agent transfer calls to a human?

How do you protect data?

Where is the data stored?

Can I export my data?

Do you sign NDAs or agreements?

Do you keep call recordings?

How long do you keep customer data?

Are you compliant with HIPAA or GDPR?

What type of security does your AI voice service partner provide?

How do you handle sensitive information like credit card details during a call?

What kinds of automations do you offer?

Which CRMs do you support?

Can you create workflows inside my CRM?

What if my tools aren’t supported?

Can I customize my agent’s persona?

Can the agent connect with my calendar?

What types of advanced automations can you build?

Can you build me a brand-new type of agent?

What does “concurrency” mean?

How many calls can my business handle at once?

If I have more than one agent, do they each get 20 calls?

What if my business gets more than 20 calls at once?

Does adding more agents automatically increase my call limit?

How does this work with my monthly minutes?

How long can a single call last?

Is there a trial or demo?

Does an AI agent replace people?

Can I scale from one to many agents?

How natural do they sound?

Can I choose the voice?

What if the AI doesn’t know an answer?

Can AI make mistakes?

Can they transfer to a human when needed?

What industries do you serve?

Do you have success stories or case studies?

How quickly can I see results?

How does PRIME SQUAD AI compare to hiring staff?

Is this solution a good fit for small businesses?

Can larger enterprises also use your agents?

What do you need from me to set up the agent?

What’s your sales order process?

What’s your onboarding process?

What’s the setup fee for?

How long does setup take?

Can I speed up the setup process?

How do I provide data for outbound calls?

How do you process outbound data?

Who’s my contact during setup?

What if I don’t have all the information you need during setup?

What is a Custom AI Voice Agent?

How is it different from prebuilt agents?

What details do you need to begin a custom build?

How long does development take?

What systems can a custom agent integrate with?

Is it compliant with industry data and privacy standards?

Can the agent’s voice and personality reflect our brand?

How is pricing structured?

What does the monthly subscription include?

What if we need updates or technical assistance later?

Can the agent handle both inbound and outbound calls?

How do we request a proposal or get started?