AI
AI
AI
TROUBLE
TROUBLE
TROUBLE
SHOOTING
SHOOTING
SHOOTING
SPECIALIST
SPECIALIST
SPECIALIST

Diagnose Technical Issues

Diagnose Technical Issues

Diagnose Technical Issues

Guide Troubleshooting Steps

Guide Troubleshooting Steps

Guide Troubleshooting Steps

Provide Technical Solutions

Provide Technical Solutions

Provide Technical Solutions

Escalate Unresolved Cases

Escalate Unresolved Cases

Escalate Unresolved Cases

William

William

Guides customers through structured troubleshooting steps, resolves common technical issues, and routes complex cases with full context.

Guides customers through structured troubleshooting steps, resolves common technical issues, and routes complex cases with full context.

William supports technical support teams by:

Answering inbound technical support calls using approved workflows

Answering inbound technical support calls using approved workflows

Answering inbound technical support calls using approved workflows

Identifying caller needs and categorizing reported issues

Identifying caller needs and categorizing reported issues

Identifying caller needs and categorizing reported issues

Gathering relevant product, system, or account information

Gathering relevant product, system, or account information

Gathering relevant product, system, or account information

Guiding customers through step-by-step troubleshooting instructions

Guiding customers through step-by-step troubleshooting instructions

Guiding customers through step-by-step troubleshooting instructions

Resolving known or repeatable issues within defined support boundaries

Resolving known or repeatable issues within defined support boundaries

Resolving known or repeatable issues within defined support boundaries

Creating or updating support tickets with detailed context

Creating or updating support tickets with detailed context

Creating or updating support tickets with detailed context

Escalating unresolved, advanced, or sensitive issues to human specialists

Escalating unresolved, advanced, or sensitive issues to human specialists

Escalating unresolved, advanced, or sensitive issues to human specialists

Time Saving
Time Saving

Typically saves support and technical teams 25–45 hours per month by resolving common issues, reducing ticket creation, and minimizing repeat troubleshooting.

Typically saves support and technical teams 25–45 hours per month by resolving common issues, reducing ticket creation, and minimizing repeat troubleshooting.

Typically saves support and technical teams 25–45 hours per month by resolving common issues, reducing ticket creation, and minimizing repeat troubleshooting.

Perfect for organizations that need consistent, always-available technical support without overloading expert teams.

Perfect for organizations that need consistent, always-available technical support without overloading expert teams.

Perfect for organizations that need consistent, always-available technical support without overloading expert teams.

Try it risk-free. No credit card required.

AI Product Troubleshooting Specialist

AI Product Troubleshooting Specialist

AI Product Troubleshooting Specialist

AI Product Troubleshooting Specialist

Agent Value Proposition

Agent Value Proposition

Resolves common technical issues on the first interaction, reducing ticket volume and deflecting up to 40–60% of routine troubleshooting cases.

Resolves common technical issues on the first interaction, reducing ticket volume and deflecting up to 40–60% of routine troubleshooting cases.

Resolves common technical issues on the first interaction, reducing ticket volume and deflecting up to 40–60% of routine troubleshooting cases.

Shortens resolution time by guiding customers through structured diagnostics and fix verification, without waiting for human availability.

Shortens resolution time by guiding customers through structured diagnostics and fix verification, without waiting for human availability.

Shortens resolution time by guiding customers through structured diagnostics and fix verification, without waiting for human availability.

Shortens resolution time by guiding customers through structured diagnostics and fix verification, without waiting for human availability.

Escalates only when needed, passing complete logs, diagnostics, and context so specialists spend time fixing problems, not re-investigating them.

Escalates only when needed, passing complete logs, diagnostics, and context so specialists spend time fixing problems, not re-investigating them.

Escalates only when needed, passing complete logs, diagnostics, and context so specialists spend time fixing problems, not re-investigating them.

Escalates only when needed, passing complete logs, diagnostics, and context so specialists spend time fixing problems, not re-investigating them.

Features and Pricing

Explore the tasks this agent supports and choose a voice minutes package that fits your business workflow.

Explore the tasks this agent supports and choose a voice minutes package that fits your business workflow.

Answer Incoming Support Calls

Responds instantly to inbound support calls and begins diagnosing product or technical issues without wait times or manual intervention.

Answer Incoming Support Calls

Responds instantly to inbound support calls and begins diagnosing product or technical issues without wait times or manual intervention.

Answer Incoming Support Calls

Responds instantly to inbound support calls and begins diagnosing product or technical issues without wait times or manual intervention.

Answer Incoming Support Calls

Responds instantly to inbound support calls and begins diagnosing product or technical issues without wait times or manual intervention.

Personalized Greetings

Greets leads by name in their preferred language to create a warm, personalized experience from the very first interaction.

Personalized Greetings

Greets leads by name in their preferred language to create a warm, personalized experience from the very first interaction.

Personalized Greetings

Greets leads by name in their preferred language to create a warm, personalized experience from the very first interaction.

Personalized Greetings

Greets leads by name in their preferred language to create a warm, personalized experience from the very first interaction.

Identify Caller Needs

Quickly understands the customer’s issue and identifies the root problem to begin the correct troubleshooting flow.

Identify Caller Needs

Quickly understands the customer’s issue and identifies the root problem to begin the correct troubleshooting flow.

Identify Caller Needs

Quickly understands the customer’s issue and identifies the root problem to begin the correct troubleshooting flow.

Identify Caller Needs

Quickly understands the customer’s issue and identifies the root problem to begin the correct troubleshooting flow.

Handle High Inbound Call Volumes

Manages large numbers of simultaneous support calls, ensuring customers receive immediate assistance without long wait times.

Handle High Inbound Call Volumes

Manages large numbers of simultaneous support calls, ensuring customers receive immediate assistance without long wait times.

Handle High Inbound Call Volumes

Manages large numbers of simultaneous support calls, ensuring customers receive immediate assistance without long wait times.

Handle High Inbound Call Volumes

Manages large numbers of simultaneous support calls, ensuring customers receive immediate assistance without long wait times.

Diagnose Product or System Issues

Identifies root causes of errors, outages, or malfunctioning components.

Diagnose Product or System Issues

Identifies root causes of errors, outages, or malfunctioning components.

Diagnose Product or System Issues

Identifies root causes of errors, outages, or malfunctioning components.

Diagnose Product or System Issues

Identifies root causes of errors, outages, or malfunctioning components.

Guide Step-by-Step Troubleshooting

Walks customers through detailed resolution processes for both hardware and software issues.

Guide Step-by-Step Troubleshooting

Walks customers through detailed resolution processes for both hardware and software issues.

Guide Step-by-Step Troubleshooting

Walks customers through detailed resolution processes for both hardware and software issues.

Guide Step-by-Step Troubleshooting

Walks customers through detailed resolution processes for both hardware and software issues.

Fetch Product or Account Information

Retrieves product details, account status, device data, or order information to support accurate troubleshooting.

Fetch Product or Account Information

Retrieves product details, account status, device data, or order information to support accurate troubleshooting.

Fetch Product or Account Information

Retrieves product details, account status, device data, or order information to support accurate troubleshooting.

Fetch Product or Account Information

Retrieves product details, account status, device data, or order information to support accurate troubleshooting.

Verify Customer Identity

Confirms caller identity using predefined verification steps before sharing sensitive account or order information.

Verify Customer Identity

Confirms caller identity using predefined verification steps before sharing sensitive account or order information.

Verify Customer Identity

Confirms caller identity using predefined verification steps before sharing sensitive account or order information.

Verify Customer Identity

Confirms caller identity using predefined verification steps before sharing sensitive account or order information.

Escalate Unresolved Problems

Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.

Escalate Unresolved Problems

Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.

Escalate Unresolved Problems

Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.

Escalate Unresolved Problems

Forwards unresolvable cases with complete logs, diagnostics, and context for Tier 3 or specialized departments.

Create or Update Support Tickets

Opens new tickets for unresolved issues or updates existing ones in your ticketing system, ensuring every case is documented and tracked properly.

Create or Update Support Tickets

Opens new tickets for unresolved issues or updates existing ones in your ticketing system, ensuring every case is documented and tracked properly.

Create or Update Support Tickets

Opens new tickets for unresolved issues or updates existing ones in your ticketing system, ensuring every case is documented and tracked properly.

Create or Update Support Tickets

Opens new tickets for unresolved issues or updates existing ones in your ticketing system, ensuring every case is documented and tracked properly.

Verify Fix Effectiveness

Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.

Verify Fix Effectiveness

Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.

Verify Fix Effectiveness

Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.

Verify Fix Effectiveness

Confirms that the customer’s issue is fully resolved before closing the case or moving to the next step.

Suggest Preventive Steps or Best Practices

Provides recommended maintenance steps or best practices to help customers avoid recurring issues and improve long-term product performance.

Suggest Preventive Steps or Best Practices

Provides recommended maintenance steps or best practices to help customers avoid recurring issues and improve long-term product performance.

Suggest Preventive Steps or Best Practices

Provides recommended maintenance steps or best practices to help customers avoid recurring issues and improve long-term product performance.

Suggest Preventive Steps or Best Practices

Provides recommended maintenance steps or best practices to help customers avoid recurring issues and improve long-term product performance.

Capture Call Details

Records issue summaries, troubleshooting actions, and customer sentiment to maintain accurate service records and improve future support interactions.

Capture Call Details

Records issue summaries, troubleshooting actions, and customer sentiment to maintain accurate service records and improve future support interactions.

Capture Call Details

Records issue summaries, troubleshooting actions, and customer sentiment to maintain accurate service records and improve future support interactions.

Capture Call Details

Records issue summaries, troubleshooting actions, and customer sentiment to maintain accurate service records and improve future support interactions.

Send Troubleshooting Summary Email

Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.

Send Troubleshooting Summary Email

Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.

Send Troubleshooting Summary Email

Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.

Send Troubleshooting Summary Email

Sends a summary of findings, actions taken, and next steps to ensure full customer transparency.

Log Call Details

Records all relevant information from the call, including conversation type, caller interest, call summary, and customer details, to provide complete visibility into each interaction.

Log Call Details

Records all relevant information from the call, including conversation type, caller interest, call summary, and customer details, to provide complete visibility into each interaction.

Log Call Details

Records all relevant information from the call, including conversation type, caller interest, call summary, and customer details, to provide complete visibility into each interaction.

Log Call Details

Records all relevant information from the call, including conversation type, caller interest, call summary, and customer details, to provide complete visibility into each interaction.

Bilingual or Multilingual Support

AI agent communicates with callers in their preferred language, delivering a seamless and culturally aligned experience for every customer.

Bilingual or Multilingual Support

AI agent communicates with callers in their preferred language, delivering a seamless and culturally aligned experience for every customer.

Bilingual or Multilingual Support

AI agent communicates with callers in their preferred language, delivering a seamless and culturally aligned experience for every customer.

Bilingual or Multilingual Support

AI agent communicates with callers in their preferred language, delivering a seamless and culturally aligned experience for every customer.

CRM Sync

Automatically syncs customer details, issue summaries, and troubleshooting outcomes into your CRM for accurate records and faster follow-up.

CRM Sync

Automatically syncs customer details, issue summaries, and troubleshooting outcomes into your CRM for accurate records and faster follow-up.

CRM Sync

Automatically syncs customer details, issue summaries, and troubleshooting outcomes into your CRM for accurate records and faster follow-up.

CRM Sync

Automatically syncs customer details, issue summaries, and troubleshooting outcomes into your CRM for accurate records and faster follow-up.

Ticketing System Sync

Fetches existing ticket statuses and creates new support tickets for unresolved issues, ensuring every case is properly tracked and routed.

Ticketing System Sync

Fetches existing ticket statuses and creates new support tickets for unresolved issues, ensuring every case is properly tracked and routed.

Ticketing System Sync

Fetches existing ticket statuses and creates new support tickets for unresolved issues, ensuring every case is properly tracked and routed.

Ticketing System Sync

Fetches existing ticket statuses and creates new support tickets for unresolved issues, ensuring every case is properly tracked and routed.

Post-Call Email Summary

Get a detailed email summary after every call, including diagnosed issues, troubleshooting steps taken, and recommended next actions.

Post-Call Email Summary

Get a detailed email summary after every call, including diagnosed issues, troubleshooting steps taken, and recommended next actions.

Post-Call Email Summary

Get a detailed email summary after every call, including diagnosed issues, troubleshooting steps taken, and recommended next actions.

Post-Call Email Summary

Get a detailed email summary after every call, including diagnosed issues, troubleshooting steps taken, and recommended next actions.

Weekly Call Summary Report

Receive a weekly breakdown of all troubleshooting calls, highlighting common problems, unresolved cases, and improvement opportunities.

Weekly Call Summary Report

Receive a weekly breakdown of all troubleshooting calls, highlighting common problems, unresolved cases, and improvement opportunities.

Weekly Call Summary Report

Receive a weekly breakdown of all troubleshooting calls, highlighting common problems, unresolved cases, and improvement opportunities.

Weekly Call Summary Report

Receive a weekly breakdown of all troubleshooting calls, highlighting common problems, unresolved cases, and improvement opportunities.

Call Logs List

View a complete list of every troubleshooting call with timestamps, customer details, issue type, and call outcome for full visibility.

Call Logs List

View a complete list of every troubleshooting call with timestamps, customer details, issue type, and call outcome for full visibility.

Call Logs List

View a complete list of every troubleshooting call with timestamps, customer details, issue type, and call outcome for full visibility.

Call Logs List

View a complete list of every troubleshooting call with timestamps, customer details, issue type, and call outcome for full visibility.

Analytical Dashboard

Monitor real-time troubleshooting performance with dashboards showing issue trends, resolution success rates, and customer experience metrics.

Analytical Dashboard

Monitor real-time troubleshooting performance with dashboards showing issue trends, resolution success rates, and customer experience metrics.

Analytical Dashboard

Monitor real-time troubleshooting performance with dashboards showing issue trends, resolution success rates, and customer experience metrics.

Analytical Dashboard

Monitor real-time troubleshooting performance with dashboards showing issue trends, resolution success rates, and customer experience metrics.

Voice Minute Pricing

Following are some the tier plans we have design for this agent

Following are some the tier plans we have design for this agent

Core

1,000 voice mins.

~

83

calls in a month

Avg. call time ~

10 mins.

6 mins.

Cost per call -

$7.22

$NaN

Ideal for small tech or service teams

$

599

599

/month

Growth

3,000 voice mins.

~

250

calls in a month

Avg. call time ~

10 mins.

6 mins.

Cost per call -

$5.2

$NaN

Ideal for mid-size or multi-product support operations

$

1,299

1,299

/month

Scale

6,000 voice mins.

~

500

calls in a month

Avg. call time ~

10 mins.

6 mins.

Cost per call -

$4

$NaN

Ideal for small tech or service teams

$

1,999

1,999

/month

A Complete View of Agent Impact

Our AI voice agent doesnt just handle calls, it gives your team complete visibility into whats happening across every conversation. Each agent includes access to a powerful analytics dashboard that helps you understand performance, call outcomes, and customer sentiment in seconds.

Full Visibility Into Every Call

Clear Insight Into Customer Intent

Data-Driven Service Improvements

Accountability & Operational Transparency

Measure ROI With Cost & Efficiency Metrics

A Complete View of Agent Impact

Our AI voice agent doesnt just handle calls, it gives your team complete visibility into whats happening across every conversation. Each agent includes access to a powerful analytics dashboard that helps you understand performance, call outcomes, and customer sentiment in seconds.

Full Visibility Into Every Call

Clear Insight Into Customer Intent

Data-Driven Service Improvements

Accountability & Operational Transparency

Measure ROI With Cost & Efficiency Metrics

A Complete View of Agent Impact

Our AI voice agent doesn’t just handle calls, it gives your team complete visibility into what’s happening across every conversation. Each agent includes access to a powerful analytics dashboard that helps you understand performance, call outcomes, and customer sentiment in seconds.

Full Visibility Into Every Call

Clear Insight Into Customer Intent

Data-Driven Service Improvements

Accountability & Operational Transparency

Measure ROI With Cost & Efficiency Metrics

A Complete View of Agent Impact

Our AI voice agent doesnt just handle calls, it gives your team complete visibility into whats happening across every conversation. Each agent includes access to a powerful analytics dashboard that helps you understand performance, call outcomes, and customer sentiment in seconds.

Full Visibility Into Every Call

Clear Insight Into Customer Intent

Data-Driven Service Improvements

Accountability & Operational Transparency

Measure ROI With Cost & Efficiency Metrics

Support Multilingual Conversations Across 27+ Languages

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Support Multilingual Conversations Across 27+ Languages

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Support Multilingual Conversations Across 27+ Languages

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Support Multilingual Conversations Across 27+ Languages

English

Spanish

French

German

Italian

Arabic

Chinese

Hindi

Portuguese

Swedish

Finnish

Polish

Free from Emotional Fatigue

Provides consistent, fatigue-free performance and customer service around the clock.

No Payroll or Tax Obligations

Eliminates employee-related costs with a simple, subscription-based AI workforce.

AI-Powered Precision

Responds intelligently, learns continuously, and handles concurrent calls efficiently.

Agent Productivity Analysis

Tracks and evaluates agent performance to ensure every call drives measurable business results.

Fully Managed & Monitored

Managed by PRIME SQUAD to ensure uptime and continuous optimization.

Data Security & GDPR Compliant

Built with enterprise-grade data protection and privacy standards.

Free from Emotional Fatigue

Provides consistent, fatigue-free performance and customer service around the clock.

AI-Powered Precision

Responds intelligently, learns continuously, and handles concurrent calls efficiently.

Fully Managed & Monitored

Managed by PRIME SQUAD to ensure uptime and continuous optimization.

No Payroll or Tax Obligations

Eliminates employee-related costs with a simple, subscription-based AI workforce.

Agent Productivity Analysis

Tracks and evaluates agent performance to ensure every call drives measurable business results.

Data Security & GDPR Compliant

Built with enterprise-grade data protection and privacy standards.

Built to Work With Your Business Systems

We integrate with your existing systems to keep conversations and operations flowing smoothly.

Built to Work With Your Business Systems

We integrate with your existing systems to keep conversations and operations flowing smoothly.

Built to Work With Your Business Systems

We integrate with your existing systems to keep conversations and operations flowing smoothly.

Built to Work With Your Business Systems

We integrate with your existing systems to keep conversations and operations flowing smoothly.

Request a risk free 30-day trial

Request a risk free 30-day trial

Request a risk free 30-day trial

Fill out the form below and schedule a short planning call to discuss your requirements, so we can tailor the AI voice assistant to your needs. Try it risk-free. No credit card required.

Fill out the form below and schedule a short planning call to discuss your requirements, so we can tailor the AI voice assistant to your needs. Try it risk-free. No credit card required.

Fill out the form below and schedule a short planning call to discuss your requirements, so we can tailor the AI voice assistant to your needs. Try it risk-free. No credit card required.

Meet Other

Meet Other

AI Squad

AI Squad

AI Customer Support Specialist

Provides reliable, first-line customer support by resolving common inquiries, guiding next steps, and ensuring fast, consistent responses 24/7.

Sarah supports customer service operations by:

Answering inbound support calls using approved workflows

Identifying caller needs and categorizing support requests

Resolving common questions related to orders, policies, and FAQs

Retrieving customer and order information from connected systems

Creating, updating, and tracking support tickets

Sarah

AI Customer Support Specialist

Provides reliable, first-line customer support by resolving common inquiries, guiding next steps, and ensuring fast, consistent responses 24/7.

Sarah supports customer service operations by:

Answering inbound support calls using approved workflows

Identifying caller needs and categorizing support requests

Resolving common questions related to orders, policies, and FAQs

Retrieving customer and order information from connected systems

Creating, updating, and tracking support tickets

Sarah

AI Customer Support Specialist

Provides reliable, first-line customer support by resolving common inquiries, guiding next steps, and ensuring fast, consistent responses 24/7.

Sarah

AI Customer Support Specialist

Provides reliable, first-line customer support by resolving common inquiries, guiding next steps, and ensuring fast, consistent responses 24/7.

Sarah supports customer service operations by:

Answering inbound support calls using approved workflows

Identifying caller needs and categorizing support requests

Resolving common questions related to orders, policies, and FAQs

Retrieving customer and order information from connected systems

Creating, updating, and tracking support tickets

Sarah

Operational Voice Coverage in Action

Operational Voice Coverage in Action

Experience how PRIME SQUAD AI supports HR, front desk, customer service, and revenue conversations without overwhelming your team.

Experience how PRIME SQUAD AI supports HR, front desk, customer service, and revenue conversations without overwhelming your team.

HR Inquiry
HR Inquiry

An employee support call where the AI HR Inquiry Agent answers common policy questions and escalates a sensitive payroll concern to the HR team.

An employee support call where the AI HR Inquiry Agent answers common policy questions and escalates a sensitive payroll concern to the HR team.

0:000:00
AI Receptionist
AI Receptionist

Listen to Riley greet a new customer, capture their details, take a message for the business staff, and transfer the call to the sales inquiry agent based on the service requested.

Listen to Riley greet a new customer, capture their details, take a message for the business staff, and transfer the call to the sales inquiry agent based on the service requested.

0:000:00
Customer Support Call
Customer Support Call

Listen to Sarah assist an e-commerce customer with a refund update and provide the latest status on a new order inquiry.

Listen to Sarah assist an e-commerce customer with a refund update and provide the latest status on a new order inquiry.

0:000:00
Upsell Offer Call
Upsell Offer Call

Listen to Martin reach out to an existing dental patient with an upgraded service offer and secure their interest.

Listen to Martin reach out to an existing dental patient with an upgraded service offer and secure their interest.

0:000:00

Call PRIME SQUAD AI

Call PRIME SQUAD AI

and Experience Our Agents Live

and Experience Our Agents Live

Speak directly with our AI agents and see how real business calls are answered, routed, and handled automatically.

Speak directly with our AI agents and see how real business calls are answered, routed, and handled automatically.

Talk to Riley
Talk to Riley

Our AI Front Desk Coordinator

Our AI Front Desk Coordinator

Available 24/7 to answer your call, provide general information, and route your request to the right place.

Available 24/7 to answer your call, provide general information, and route your request to the right place.

Available 24/7 to answer your call, provide general information, and route your request to the right place.

Talk to Leo
Talk to Leo

Our AI Sales Inquiry Specialist

Our AI Sales Inquiry Specialist

An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.

An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.

An AI sales agent designed to guide you through our AI voice agent solutions and help you identify the right setup for your business.

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

YOUR DATA ISN'T OUR BUSINESS. KEEP IT SAFE IS

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.

Built with enterprise-level security and compliant with GDPR and HIPAA, our agents protect every conversation and customer detail, securely and reliably.